Inn on Charlotte

Pro: location. It is right where you want to be in historic downtown and an easy walk to food and shopping. .. that's all the "pros" I have for you. My cons list kept growing throughout our stay. First, we were supposed to receive a text that would give us important information about our stay, but we never got that. We didn't learn about said text until the next morning . I referred to the email I received. It said breakfast was at 9:15. We woke up and left our room around 10:15 only to discover we missed it. Evidently, breakfast began around 8:00am. We weren't aware of this, and the email didn't include that information. We only discovered this because we stopped to ask a couple we ran into that were packing up and about to leave. (Who by the way booked a room with the Inn on Charlotte but were put up in the adjacent b&b instead. I think it's called the Hemingway House). Also, the email said that wifi is included and that we would be able to find the login info on a framed piece of paper on the nightstand. Our room did not have that. I saw the wifi stuff plugged into the outlets, but we did not have access to it. We stayed in room 7, the bungalow. It was described as " recently renovated " and boy was it ever. It must have been a DIY because there were screw holes left in the walls, and no attempt was made at covering the old towel holder holes in the toilet area. It was all merely painted over. The room has a small TV mounted in the corner. Great. I turn on the TV and the screen doesn't work. I could hear the audio of the show, but there was just black on the screen. My husband unplugged the TV and plugged it back in, which fixed the problem, but it shouldn't be something you have to do. I tried emailing customer service but received no reply. I will say that the shower was awesome. Good water pressure and spray nozzles. We ran into someone who worked there and shared the lack of info and misinformation. He was kind and said he would speak to his supervisor and give us a call about getting a partial refund. We never received a call. I am still seeking a partial refund. I have emailed them 2x but all I get is the automated "leave a review" email. I do not get any responses to my emails so obviously customer service is not a priority.

This Inn is perfectly located in old town St Augustine. The accommodations were great, room was spacious and comfortable. Enjoyed the breakfast and especially people watching on the front porch. Will definitely book this Inn again and again!!

We stayed in Anne’s Hideaway, A very small room with an odd array of furniture that made it seem even smaller. The shower stall is in a separate alcove; you have to hang your towels on hooks in the room. The toilet and small sink are in a separate space with no place to put your toiletries. There is no closet, just an odd “ antique” structure with a storage box at the bottom and a bar across the top with 3 hangers provided and some pegs. You are charged a $15 per day cleaning fee but we only got service if we asked for it. Breakfast was okay but not great, well below any B and B we’ve stayed at before; rather small portions and little variety. While other rooms may be better than this one, I don’t recommend Anne’s Hideaway, especially if your stay is more than a day or two; there is very little space for suitcases.

We had a very relaxing stay at this charming B&B. The staff were very welcoming and made us feel like family. Still reminiscing about the fruit dishes in the two course breakfasts. The decanted wine in the evening was a special touch. The bed was super comfortable and the room was spotless. Highly recommend this Bed and Breakfast.

While the location of the Inn On Charlotte is excellent, the customer service is non existent. Be aware there is a daily $15 room cleaning fee. My room was never cleaned. There was no one to speak to about having the room cleaned. As I was checking out, the manager was at the front desk. It was the first time I had seen her. I asked that the fee be removed from my bill as the room had never been cleaned. She did not care in the slightest and basically said too bad. The lack of customer service and lack of on site personnel left a very bad impression. I would not stay there again despite the good location.

Pros: comfortable bed, great location, lovely balcony, nice breakfast with courteous hostess Cons: tight parking, no one at check-in desk--you could only speak to someone on the phone, late breakfast ( not served until 9, 830 at earliest), no complimentary waters in room, unable to get printed receipt at checkout for total charges and no one at check-in desk to assist

Lovely room, comfortable bed, bathtub with jets, great way to relax after a day of walking around the Ancient City. Breakfast started the day right. The Inn on Charlotte is perfectly located - step outside and you are in the heart of historic downtown St. Augustine. It doesn't get any better than that.

My husband and I stayed here while in town for a friend's wedding. The host was very nice and hospitable. Our room was clean and pretty. The breakfast was delicious and served quickly. Parking was not so convenient but served the purpose. We would stay here again and recommend to others.

The location is great for the historic district and free parking a big bonus. The check-in was odd. The room was very small and the shower about 2 ft from the bed. Breakfast a bit odd also, no choices and you find out what you get when the food arrives. The food was good and we did like what they chose.