Boutique Hotel & Spa la Villa Cap Ferrat

다 좋은데 엘레베이터가 없어서 캐리어 옮기는데 힘들었어요ㅠㅠ 그거만 빼면 시설은 좋았어요! 수영하고 사우나하고 작지만 운동실도 있어요!

Very poor experience. Rooms are small and require maintenance. I booked a sea view room which could not even be sold as a partial sea view, as view was of the side of a house. On complaining I was informed that was the room I had booked and could not be changed. Unfortunately I had paid prior to arrival so there was little I could do and had to endure the rudeness of the the blonde receptionist and the so called manager for the entire stay, neither of which have any customer skills and responded to my complaints with sheer discourteousness. Breakfast is basic and repetitive but the sight of a fresh piece of cheese on day three was a joy, though sadly still sat next to the wrinkled and slowly rotting tomatoes. The pool is in a state of disrepair and not welcoming. I am still waiting for a response from the owner ,Denis Frachon, to explain the vile email I received from said manager following refusal to discuss the issues I had raised. Mr. Frachon, your staff are an embarrassment to you and your hotel.

Hôtel & Spa La Villa Cap Ferrat Having travelled extensively and stayed in a number of hotels around the world of different categories. I can confirm that this hotel is neither boutique nor well run and in need of maintenance. Having paid good money in peak season we had high expectations. Don’t be fooled….It’s supposedly in a ‘prime location’ which is why it’s popular. But any discerning traveller would be wise to think again. The only good thing about the hotel are comfortable beds and decent bedding. The Spa which includes a sauna and jacuzzi is useful if you encounter bad weather during your stay. Everything else from inadequate room size to general comfort is not worth the money. For the level they are selling themselves at, standards need to be maintained with respect to both customer service and maintenance. It may be the end of the season, but one would expect the same level of cleanliness, facilities and comfort as advertised. There are broken sunbeds, blocked and broken drains and weeds growing around pool. The wooden Bali beds outside the ground level rooms are falling apart. Management appear to think that the fact it always gets booked up is a licence to ignore guests genuine concerns about the general state of the place. It doesn’t pay to complain to the hotel staff either as they will accuse you of lying about your concerns and not be able to offer any alternate accommodation or solution once they have taken your money. In my experience, hotel front desk staff usually try to ensure you have a pleasant stay. Not this one. If you must book here I urge you to do so via a hotel booking website rather than direct. once they have taken your money they will not listen to your concerns about the state of the place or the size of the rooms.