Hôtel Koh-I Nor by les Etincelles

Just shocking level of service. Inexperienced junior staff mostly not speaking English. When complaining some staff became snappish. Reception Telephone hardly answered. No concierge service - zero help whatsoever booking ski lessons and transfer. Unable to book us the right ski lessons in six weeks which took me five minutes to do myself. Unable to book us a transfer, forms that had to be filled out were lost and emails weren’t answered. Ultimately booked my own. For return transfer tried at the hotel in person. Again took three days before they got it done but then booked it to the wrong airport which we luckily double checked with the driver! Rooms nice but housekeeping not up to the job: tea bags and cups not refilled / changed. Toilet paper / tissues only refilled upon asking. No WiFi in rooms! Restaurant - service insufficient in main restaurant: food not arriving at same time (part of the group often received meals 10-20m before others. Sides not arriving. Any special request typically ignored. A half finished wine bottle we asked to have stored got lost. The two special restaurants instead had good service. Complimentary shuttle service - mainly due to reception not speaking English drivers been sent to wrong addresses four out of six times we used the service. Twice waited 25m in the cold with kids. When calling several times been once told in a very insolent way that I wasn’t at the right place !

A special thank to Robin, for his kindness and professionalism, Nice chalet, good amenities and friendly treatment.

I was there in the final week of the season, with the Residence mostly full, the hotel section closed, and minimal staff (Pierre really was our knight in shining armour), but the experience was still excellent. We were looked after extremely well, and the room, facilities, and pastry deliveries were all first class. The only small down side was the children dive-bombing in the pool. Still highly recommended!