Island Grand at TradeWinds

My family loved staying there everything was great, if i have to say something would be that we like big pools and all the pools in property are really small however the pool have music, games and activities

Was easy in and out. It was clean, had been refreshed, true to advertisisng. The bad is the drink pricing. Way out of line for what it was and the value. I'd give that a D.

So much fun and family friendly. Perfect for kids. Tons of activities. Nice rooms, beautiful pools and great access to beach and cabanas. Some construction going on around hotel and elevators were slow and often stopped working. That was the only negative. Super friendly staff too

It was very noise with the construction work would of liked to know it was going on didn’t like that everything was cashless and the elevators were not working very slow going it’s very nice everything they have for kids enjoyed my stay

The staff lacked hospitality and the property was overall very disappointing. The elevators each day were not functioning, one was always out of order and at a point both were. We also noticed in one of the elevators its temporary operational permit was a week expired. To say we did not feel safe taking these elevators was an understatement and we ended up using the stairs for our 6th floor room. Speaking of our room… toilet didn’t flush well, we told the front desk and they said they would have someone come take a look but we had the same issue that night so either they never came or didn’t fix it. You could also not fully close the bathroom door as it didn’t fit correctly in the door jam. Now onto the noise. All day and all night their was a very loud noise that would come and go in intervals, it almost sounded like their was an air compressor in our ceiling. We did not get good nights sleep either nights of our stay. We asked about the noise on our first day and were told it was the elevator work that was being done which was not true as it went on all night. At the end of the day we felt like their was a large lack of effort to address our concerns with the room. The grounds were a bit lack luster and unkept. The pools were small and 1 of them is right in front of large renovations that are going on. So, if you enjoy the noise of jack hammers and saws, this was the pool for you. We walked to the adult pool at rum fish and found 7 kids under 5 in it.

We live this place and have been sevèral times. The staff are great and its clean. We love having the kichenette. The rooms are starting to look a bit dated but the property is making some great improvements to its facilities. The beach is always amazing and location is perfect

Check in was at 4p. We sat around and didn’t get our room keys until 5 min before 6 pm. We had dinner reservations at 6 that we wanted to freshen up for but we had our luggage with us sitting in the lobby for almost 2 hours. VERY disappointed with that! Even if we wanted to “take advantage of the amenities”, how could you change into a bathing suit, cover up etc and what do you do with the luggage. A whole afternoon/evening wasted.

The island grand is showing its age. The beach canopies are in rough condition, the rooms need updating. The staff was kind, but overall feeling understaffed. We had fun overall, and the kids were safe to explore the resort.

The overall stay was great. Location of resort and my room all easy. The only drawback was the terrible elevator service