Christopher
26 Aralık 2023
At first glance, the hotel looks amazing and staff was incredibly friendly and welcoming. After the first night, we were but unfortunately didn’t see anything until after the second night stay.
My wife and kids were bit by bed bugs! We immediately alerted the staff and was at, helpful and showed genuine concern. That changed quickly increasingly worse the more we asked for assistance getting a new room, help with cleaning our items, etc. Eventually, the offers some laundry soap, and a new room but after reading some past reviews, we found this to have happened before within the last few years, most recently and couple month ago.
We ended up checking out, never going to our second room. Ironically, we continued to read reviews and found another customer on the same day we checked out was given the same treatment and worse yet, initially moved into our room that had the bed bugs! Poor communication, limited customer service, and certainly a place I will never stay again. Ultimately, we had to go through ******* to get a full refund and as a last note, ******* representatives were on point with all that I needed and helpful to expedite process of getting our refund.
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