Misafir Kullanıcı
17 Mayıs 2023
This chateau was a true mixed bag of good and bad. The chateau and the grounds were so peaceful, beautiful and wonderful just like the photos on their website. It had all the makings of a fabulous stay in a castle, but sadly it didn't hit the mark in customer service. When we checked in I asked if they served dinner in their beautiful dining room and what time? “Non” was their response. I was told this was a B & B and they only served breakfast. I went back to their website and it does not state that anywhere. We hadn’t rented a car and asked for a taxi to go into town, and he looked at me again and said, “Non.” It was a holiday and no taxis would be available. I asked how long it takes to walk to town, and he said one hour each way. I asked what were we supposed to do, and he shrugged and walked away muttering we needed a car. We walked to McDonald’s. We watched other couples enjoying a picnic of wine and cheese outside, so that is what we did for the next 3 days. We had our driver the next day stop at a grocery store, and we loaded up on wine, cheese, and crackers and had a picnic each night. They also need to replace the beds, and the linens were not good at all considering we were staying in a castle. Also, when we asked if we could use the pool, we were told…you guessed it…”Non,” it was too early in May and the pool was not open yet even though their website says it is heated, and the weather was beautiful. And lastly, their website says they have a laundry room, but when we asked if we could use it, they said, “Non,” it was too late (even though the laundry room stayed open until 10 pm ). So we had to do our laundry the next morning before we checked out at 11, and it took so long in those outdated machines, we had to put all our wet laundry in a garbage bag and haul it to Paris to dry it in our hotel room wasting an entire day drying our clothes with a hair dryer! I think this chateau would be great for one night if you check in at 3 and leave by 11:30 am, but as far as customer service, don’t expect anything other than a bed and a breakfast…period! I think with just a few changes, maybe stating on their website that they only serve breakfast and stating that a car is mandatory, selling picnic baskets with wine and cheese and replacing the beds and linens, this could be an amazing experience.
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