Premier Inn St. Albans/Bricket Wood

The hotel was down a dark lane with a bumpy road, nevertheless it was easy to find, although as I arrived late and the hotel was fully booked the front car park was full, although having a small car I was able to squeeze in near the bushes, the car park lighting wasn't brilliant but sufficient. The receptionist was very nice and I was allocated a ground floor room as requested. The room was immaculate, and the bed was well made and clean, and the bathroom was spotless too, I never find beds that suit me to be honest as I do like a soft mattress but saying that although the bed was firmish it was ok. I stayed last time I came to area in the Borehamwood branch and the Bricket Wood branch was a much better stay as it was quieter, and very clean. I would definitely stay at this Premier Inn on my next vist in the New Year, 10/10 for a budget price.

Stayed as visiting Harry Potter world for our child’s birthday. Ideal location. Unfortunately, as you will see from the pictures below cleanliness was an issue. We report it as soon as we saw it, taking the human hair straight down to reception. They gave us a card and told us to ring guest relations on Monday and apologized stating some of the cleaning staff were new. It impacted our sleep as our child has ASD and is particular about germs and cleaning. Unfortunately, she stood on the human hair and it took ages for her to calm down and settle. Those of you who have experience of autism will know how strong triggers can be. Rang guest relations, staff very professional and polite. They said they could not resolve it straight away as would need to speak to the hotel directly. We gave them a time stamp of when my husband went down to reception as they had CCTV. I did not receive a call back so rang over a week later to give time to respond and was told the hotel had said the ‘room had been serviced.’ We were then told cleanliness is not part of the good night guarantee. All we were offered was a 39 pound goodwill gesture. To say we are disappointed with Premier Inn’s policy and pride in their service is an understatement. We were not valued or taken seriously.

Not enough staff waiting on in the restaurant and at breakfast the chef didn’t come in at all so no cooked breakfast.