Panorama Salento by Dot Boutique

This place is nothing like what the pictures promote. We got the standard bedroom, not the villa. There are only 5 rooms and the balcony faces the street that every single jeep, car, motorbike has to pass by. The noise at all times of the day was unbearable! Worse than that, the service was absolute garbage. There is NO communication between the receptionists, their attitude was the absolute worst and they knew very well that everyone complained about the noise, they mentioned many times. This place is not worth all that money whatsoever. Breakfast is not even served at the hotel like they show in the pictures you actually have to walk to some restaurant outside the hotel. To make matters worse, they agreed on getting our bags to the airport at a later than so we could go explore another town and after repeatedly reminding them to not forget one of the bags, of course they forgot it and to ship it to me they made ME PAY THE SHIPPING. the audacity they have to make the costumer pay for their mistake is just appalling! It is literally the worst hotel I’ve ever stayed at and the pictures do not show the reality of this place. It could’ve had potential but it would need to be rebuilt in a different part of town and to renew its whole staff. DO NOT STAY THERE, it’s a complete waste of money! Este lugar no se parece en nada a lo que promueven las fotos. Tenemos el dormitorio estándar, no la villa. Solo hay 5 habitaciones y el balcón da a la calle por la que tiene que pasar cada jeep, coche y moto. ¡El ruido en todo momento del día era insoportable! Peor que eso, el servicio era una absoluta basura. NO hay comunicación entre los recepcionistas, su actitud fue la peor y sabían muy bien que todo el mundo se quejaba del ruido, lo mencionaron muchas veces. Este lugar no vale nada de ese dinero. El desayuno ni siquiera se sirve en el hotel como se muestra en las fotos sino que se tiene que ir a un restaurante afuera del hotel. Para empeorar las cosas, acordaron llevar nuestras maletas al aeropuerto más tarde para que pudiéramos ir a explorar otra ciudad y después de recordarles repetidamente que no olvidaran una de las maletas, por supuesto que la olvidaron y que me la enviaran me hicieron PAGAR EL ENVÍO. ¡La audacia que tienen para hacer que el cliente pague por su error es simplemente atroz Es literalmente el peor hotel en el que me he alojado y las fotos no muestran la realidad de este lugar. Podría haber tenido potencial, pero tendría que ser reconstruido en una parte diferente de la ciudad y renovar todo su personal. NO TE QUEDES ALLÍ, es una pérdida total de dinero!

I stood in this place for only one night. It's very beautiful, a new hotel in a beautiful small humble town, surrounded by nature. The staff was very helpful and kind. The rooms does not have AC but I kept balcony door open a bit and the room was very cool all night. It has only 2 floors, and staff helped me with luggage, since this is a boutique hotel, it doesn't has elevators. I definitely felt safe and taken cared of. I highly recommend this place.

Great property, surrounded by nature but comfortable and modern accommodations.

Great pictures for an average place. Overpriced. Extra fees at check in

The property has a lot of things that don’t work…we were a group with 4 rooms and each room had something wrong!! I do not suggest this property at all.

Please fix the bathroom and sink. The tank wasn’t working properly. Mosquitos inside the room. Not enough compartments where to hang / organize / hold your clothes… It’s so annoying when the hotel isn’t well prepare for your arrival. You feel like what’s going on..

Excellent staff.There’r two lady’s Mariana’s name and a young boy that make our stay so pleasant!!We spend our 40 anniversary there.Blessings 🙏🏻🙏🏻. I would recommend the hotel because of them.Drawbacks:No noise proof yet and no full body mirrors at rooms which make difficult to check dressed.Still in development because is a recent build hotel.But good location near to anywhere.

I do not recommend this hotel to anyone. Worse customer service I’ve ever experienced. Staff was hostile and appeared they did not like foreigners. Receptionist was rude and not welcoming. Administrator was conflicting and made me feel uncomfortable in front of my family members. Please beware and I recommend looking into another hotel I was fooled by the nice pictures. The breakfast is not in the hotel! You have to walk a block away.

A really nice small and brand new hotel in Salento. Spot clean, full of small details. Their staff was really helpful. Their recommendations for food and activities were appreciated. We even got marshmallows when we sat for a second in their garden by a small gas fire. Visit their little sendero at dusk or night :)