The pros
-Duty manager gave us a 30% refund and a bottle of red wine.
-Supportive staff.
-TV in room had all the apps you’d imagine on a modern LED TV. We ended up watching Netflix ;).
Breakfast was cheap and of a good standard.
The cons
-The hotel is quite dated.
-Heater is on a timer, so when we checked in, it was a cold and damp room.
-wall mounted temporary electrical heater sounded like a jet taking off and made the walls vibrate when on.
-Hot water for bath and shower wasn’t really a thing. But hot enough in the sink.
I felt that the price charged for the room isn’t realistic. It felt very much like a budget motel although photos would have you believe otherwise. It was cold and damp. So much so that I went to the front desk and made a complaint. The duty manager came to my room after 5 min and offered a refund and a bottle of wine which was very kind and appreciated!
Manager explained that the rooms were being upgraded. I just felt a tad cheated as I booked this hotel due to its proximity to Salisbury town and based on the photographs. This is either a hotels.con issue or honesty of the hotels as this has happened a few times now.
Would I stay at this hotel again - no, however, if the rooms were upgraded then I would based on the staff and proximity.
Çevir