PortAventura Hotel Colorado Creek - Theme Park Tickets Included

Un lugar con encanto directo al parque y con un buffet súper variado todo perfecto

What a joke! For a four star hotel the cleanliness of this hotel is disgusting! Please see pictures for reference. Why does a hotel have balconies which guests cannot access at all? Your staff require some serious training! Upon our arrival we asked on numerous occasions where we could get food from to be responded to by staff you need to go to a different hotel. As all inclusive guests we were treated completely different to paying guests. We were given time slots to access the dining room where the food was cold, incorrectly labelled and undesirable. It took over 35 minutes to get a drink with our meal. My partner asked me for Coke Zero on numerous occasions (he is type one diabetic) and was given full sugar Coke 5 times. He would double check with staff that it was Zero sugar coke. Unfortunately on the first occasion he drank it mistakenly and ended up suffering from hyperglycaemia for the rest of the evening. Why did we as all inclusive guests told we would have to purchase bottled water and told that only tap water was available? As guests from the UK we cannot consume tap water as it will make us poorly! Do your chefs know how to cook foods correctly? We went to the “buffet” one evening to see undercooked chicken and pork. My partner also asked for a “Well done steak” and received a “blue steak” (see photos for reference) AVOID AVOID AVOID AVOID AVOID!!!

2.5 star at best. No in room amentities like coffee or toiletries and ironing board. No coordinated shuttle from station. Either walk 30 min or need to call a cab in Spanish on your own. Try to do that in the heat. Food in the buffet is kid dorm food. Everybody has fast pass so it’s a joke at the park. Don’t pay extra as you won’t see a shorter line. Smokers everywhere with no shirts on. Still here for few days. Can’t wait to go back to Barcelona to the tourist trap there.