Am Neutor Hotel Salzburg Zentrum

Calm location, easy to get around with public transportation. Friendly staff!

シャワーや洗面台とトイレが分かれているのが快適でした。電車での忘れ物について、フロントスタッフのかたが丁寧に対応して下さりました。観光地からも近かったので便利でした。

I cannot stress enough: do not make the mistake of booking this place. Our stay at Neutor Hotel Zentrum Salzburg was incredibly disappointing, and it felt like a complete letdown compared to what was advertised online. First off, the room was very basic and in dire need of improvement. It was dated, with bad lighting and visible mold around the bathtub and light fixtures. The overall atmosphere had a gross and grotty feel, which was quite off-putting. The bathroom was particularly concerning, featuring an outdated toilet and what I can only describe as a “poo checker bowl,” which was pretty gross and smelly! I still felt dirty after showering because the bathroom was so grubby—it made me feel icky. To make matters worse, the fan in the room was not working, and the space itself was very small. Given the price we paid- (225 euro for 2 nights) the value was simply not there. When I went down to reception to ask for two extra pillows—since we were only given one each—I was told by the receptionist that the hotel doesn’t provide extra pillows. This added to our discontent. Things escalated when we discovered dried blood on the bed sheets. My husband was furious and went to reception to sort this out. While the receptionist brought us some extra bedding and an additional pillow, I ended up having to change the beds myself after a tiring day. What’s the point of staying in a hotel if I have to do the work myself? Our dissatisfaction reached a point where we considered booking another hotel for our extra night. The only reason we didn’t was that moving our belongings would take too much time away from our holiday plans. Housekeeping did change our towels, but I was horrified to find what looked like dried poo spots on one of my towels that hadn’t come out in the wash. Absolutely disgusting! To top it all off, someone walked into our room at 8 AM without knocking, waking us up unexpectedly. My husband was told that checkout time was at 11:30 AM the day before leaving, which was confusing and frustrating. We also had an extremely rude encounter with one of the receptionists, who stormed in and told us that checkout was at 11 AM and that we needed to leave immediately. It was clear that the staff were not happy working there, and we couldn’t have been happier to leave! In summary, our experience at Neutor Hotel Zentrum Salzburg was the worst part of our holiday and put a real dampner on our last 2 days. The lack of cleanliness, poor service, and overall unkempt environment really spoiled our trip. Please do yourself a favor and avoid this hotel from hell!