NH Collection Salzburg City

Near train station and bus stops, nice restaurants nearby, also a supermarket at the corner of the street. Overall very convenient. Room bit small and dim. Very appreciate of the small treats at lobby and friendly staff.

The hotel is well located. Had a lovely stay and would happily stay here again. Breakfast was also very nice, with a lot of variety.

Lovely staffs and excellent location

I love NH Collection hotels, but this one doesn’t match quality of these hotels on any level. There was mold, broken bathroom door and some insect in our bathroom. Really rude staff offered us different room, but there was mold as well! We stayed there with 6 months old baby and this was completely unacceptable. They told us that it’s normal that mold is growing in humid environments. When I asked them to clean it, they refused it. I mean ***?! 260 EUR per night?!!! I would accept it from maybe 20 EUR hotel. Hotel managed wasn’t there, but restaurant manager was horrible. He didn’t solve any of our complains, he just stands and acts like he’s not there. He refuses to act, he’s completely useless. During our whole stay, there were carts with dirty laundry and cleaning supplies and trash bins everywhere 24/7. We felt like in some hotel basement. Hotel breakfast isn’t very good as the quality of food is just really basic. Usually, you can ask for some better quality coffee for extra money. Not here. They have just really basic machines with bad coffee. During breakfast, there is stuff from kitchen rushing to refill food all the time. Few time they almost hit me. Very unpleasant experience during slow morning. Please avoid this hotel!

Located in the city center. Very convenient to travel around the city and visit different landmarks. Hotel breakfast is not bad. The hotel staff are friendly and helpful. Room is too small though.

Hotel was a short walk away from the main city sites (Mirabell Platz and the Old Town). The room was really clean with complimentary bottled water provided. The lack of an express checkout, however, did take up some time.