Days Inn by Wyndham San Antonio Southeast/Frost Bank Center

The room wasn't clean. The floor was dirty and the tub was disgusting, had a soap ring and hair in it also soap bar from prior guest was left in the tub. The coffee packet from the prior guest wasn't thrown away.

Continental breakfast was very bad. Cereal was stale. Blueberry muffins also were stale. No waffle mix was made and no coffee available. No ice machine available either. Manage acted like we had no business complaining about these issues.

The room was very cozy and handicap accessible. The bed was really comfortable.

Heat is a long time coming, in shower and in room

there were cockroaches all over the room

I would like to say first of all this is a rudest place I’ve ever stayed. I stayed there to visit family and if I would known I would of picked a long distance hotel and get better customer service. So I arrive at my room which was a handicapped accessible cause my momma is disabled and using bathroom it was leaking so I had them change me rooms. Everything was fine until the next morning I called front desk before check out time and asked the man to give me an extra hr. So he says that’s fine it will be $15 more, I said that’s fine I will pay when I check out.. he agreed and said okay! Then 10 mins later we a get a knock at our door and there was the staff member (his wife) harassing for the $15!! I said ma’am the man at front desk agreed to pay after. She left then we get 4 more calls like 2 mins apart asking for the money! That is crazy ..it’s an unprofessionally place to begin with.. I finally had my bf go and pay they’re money. I will never stay at this place again!

Was just a place to sleep. Room was fine. Parking lot was a little noisy.

The pictures are really good...but pics can be deceiving and it was in this case. After the check in, we went to our room and there were dead/dying crickets inside, as well as hair on the bathroom floor. Then while we were taking things into the room there were a couple of guys standing on the landing of the second floor and although I couldn't make out what they were saying, they kept pointing to my trailer, and when I looked up at them they suddenly turned away. It was uncomfortable enough to make me cancel my reservation. I had to pay for the first night even though we didn't stay, and I didn't like it, but I put it up as a $100 mistake. The check out process was a nightmare, they didn't even ask why, they took their time processing the refund, and were visibly upset that the had to give part of it back in cash. I don't like to give reviews like this, but if you decide to stay, please be aware of your surroundings, be aware of the area, and be sure to take ALL valuables inside.,..even if you have a trailer.

Raoches in restroom