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26 Mayıs 2024
Latest of many stays at this usually outstanding property. Despite a reservation made several months in advance and an arrival time the hotel staff asked for earlier in the week of arrival, we were unable to secure our room for more than an hour after attempting to check in. The reception clerk was pleasant and clearly wanted to assist, and offered a $60 food and beverage credit ( which wasn’t given as of the final bill) but was unable to give us the room we had reserved. After the hour wait, and still no room, I complained rather forcefully, and another clerk located an accessible room with the configuration we had reserved. A rare misstep for Emma, but when one pays over $700 per night, it isn’t acceptable. The stay was otherwise uneventful.
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