Holiday Inn Express San Antonio East - I-10

Pros: Fairly new hotel. Cons: Front desk clerk upon check in was not friendly or she was having a bad day. I was given a room on the first floor. She seemed to get annoyed when I asked her for a room on the top floor. She had one but after her responses to me and facial expressions I told her to disregard my request. This hotel was new but I saw a lot of issues. The walls and floor were paper thin. The guests above us must of had horses in their room because we could hear every STEP and the room vibrated with every step. The bath tub was damaged with holes so the drainage wasn’t good. There was an odor in the bathroom with a smell of a wet moldy towel. The hallway was never cleaned during our 3 night stay. When we check in there was debris and M & M’s strewn in the hallway and still there when we checked out. Breakfast was fair but the kitchen staff did not manage keeping the eating area clean while guest were eating. We had to clean our table before sitting down. The window shades weren’t wide enough to meet the sides of the windows so LOTS of sun shined through at sun up ( no sleeping in at this hotel. The Hilton brand is my choice……… but, since the hotel was new (according to the website) I wanted to give it a try. NEVER AGAIN. Back to Hilton I go. The customer service needs to be improved at this property.

Did not like the fact that my credit card was charged multiple times for transactions that should have been charged at the end of our stay when we checked out so that way it was approved transaction to pay for my entire stay. Made my credit card go into default and had to use another credit card to pay for one of my night stays. Very inconvenient. Dislike this feature strongly.

Staff were super friendly and helpful. Breakfast was ok. The bathroom floor was dirty and sticky…

Front desk tried to say the hotel wasn’t pet friendly when it clearly says online that they are.The coffee in the morning was terrible and breakfast was late. Seems like a new hotel and staff is not properly trained yet. The room and hotel itself was fine.

The stay was great till the morning of our check out day as we woke up to water flowing out of the bathroom and filling up the room. Since it was a Sunday there was no one from maintenance to get a shop vac to get up all the water off the carpet. Housekeeping mopped up all the water off the tiled floor but there wasn't anything that could be done for the carpet. It wasn't a good morning trying to get out of bed in all the water on the floor.

Nice and new hotel. Best part of our stay was the staff. They were all very accommodating and friendly. The young man that checked us in late in the evening was very helpful. Housekeeping was always friendly when we saw them around the building. However, the gem was Nora at the front desk in the mornings. She was always eager to help us with anything we needed - extra towels, questions, or buying snacks. The hotel itself was in good shape but you could tell that some things were rushed through to open. Small things like paint platter on the room doors or the extra security locks not extending. Very minor things, nothing that affected our stay. Breakfast had lots of options - eggs, sausage, an automatic pancake machine that my daughter thought was cool, cinnamon rolls, toast, bagels, muffins, fresh fruit, yogurt, juice, milk, and coffee. Definitely enough food for us to fill up on before we set out for the day. Overall, a good stay that was made better by the friendly and helpful staff.

The frint desk clerk he just moved to Texas from Denver. He is Awesome☆☆☆

Delicious Breakfast. Friendly staff.

Everything look new