Misafir Kullanıcı
13 Mayıs 2024
It is truly rare that a hotel stay is perfect. However, our weekend at Estancia was perfect in every way. A beautiful, spotless room with comfortable, updated furnishings, plenty of space and a generous welcome fruit and cheese platter complete with champagne and a hand written birthday card. The room had a balcony overlooking the beautiful central courtyard. The property is gorgeous and sprawling with something special around very corner. Service is IMPECCABLE. The valets, the front desk, baristas, housekeeping, late night lobby bartender, pool servers and more, not one employee let us down. Every single worker we encountered was friendly, professional and made a genuine effort to make us feel welcome and looked after. We never waited for than minutes for anything — coffee, car, drinks, room service, roll away bed — and someone was always checking to see if we were being taken care of or if we needed anything. This kind of cheerful yet not overbearing service is sadly a rarity I have found, even at 5-star resorts. And all of this on a weekend in which they were hosting multiple events in which we were not taking part. The Estancia exceeded my expectations in every way. They should be very proud of their exceptional staff. We look forwards to our next stay!
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