Misafir Kullanıcı
2 Ocak 2024
First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy! Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe! Secondly I asked at checkin "where we can get our guide to pick us from to visit Tikal?" the front desk employees frowned and became hostile to say the least, they said: "you can use our guided tours" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges. So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying. After that wonderful interaction, we went up to our room, they said if you need anything just call 0 as you need to be driven up to the room, it is on a steep hill in the jungle. When I got to the room, there was no phone or internet. I went back down to the unfriendly staff at checkin desk and they said your room doesn't come with a phone so just send us a whatspapp message, I explained that the room doesnt have internet, they said yes thats right you have a cheap room, cheap rooms dont come with a phone or internet, the room cieling was also stained and felt very old Now I am not saying don't stay there but if you do make sure you get their best room, I didnt see that room because I was obviously too cheap to get a real room. Also make sure you pay for their guided tours otherwise you will border line spat on.
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