Royal Park Albatros

Second visit. Does what it says on the tin. I did get given a nice refurbed room but don’t be looking for 5 star or even 4 but the pretty gardens and surroundings make up for that. The pool is heated which doesn’t happen too often in Tenerife! They don’t tell you on reception, which they should, that there is a back gate that takes you down to the beach area etc. you need your room card to operate it. What makes this place really special is the fantastic pool bar run by charismatic French man Jeremy and his Spanish side kick Pepe who seems to somehow serve and be the chef at the same time! The food is delicious plentiful and very reasonable and Jeremy makes a mean Sangria! They are closed on a Monday. Oh and the maid only came in once in the whole week. When I asked why I was told it was because I had rented an apartment. I didn’t quite get that as it’s an apart-hotel. I just don’t think he explained himself properly! It wasn’t a huge problem for me but may be to others so worth checking. All in all it’s good value for money and I had a great time.

This apartment was horrible. faeces in the toilet and on the balcony. nothing was provided for the children of bed linen and towels and there was no one in the reception, only between 4 and 7 pm. children slept with my beach towel for 2 days. Shower did not drain properly, doors did not close, no pressure on the kitchen tap, broken night lamp, 2 glasses for 4 people in the kitchen, 2 chairs for 4 people on the balcony, safe did not open (no signal anymore) and no one could help us. Eventually put in batteries ourselves to be able to open our safe. The lock of the sliding window is broken and we repaired it ourselves. Cards are blocked punctually at check-out time and we could no longer use the swimming pool and we could no longer leave the domain. There is no beach within walking distance and nothing to do nearby. no wifi, no parking, no dishwasher. no fresh towels. Conclusion way too expensive for what you get.

I made a booking through TripAdvisor… I made a booking through TripAdvisor with SuperTravel for a 28 night stay at the Mutha Royal Albatross Hotel in Tenerife. We had the booking confirmation paid in full. When we turned up at the Hotel the whole reception was closed. I managed to get hold of a member of staff who checked the system and the Hotel was fully booked with no record of our reservation. We eventually got hold of the urgent customer care team. Telling them their booking reservation did not exist with the Hotel. At 2030 5 hours after arriving at the hotel. We had to take matters into our own hands and find emergency accommodation for two nights. With no help from Super Travel we had to find accommodation for the rest of the original booking which we were lucky to find. Super Travel finally emailed us offering full refund for the new accommodation if we could send the receipts After a few days we managed to send both receipts to Super Travel for our full refund of the new accommodation after being left stranded. I have sent a further 3 emails with no reply or response from the company. They are in breach of contract and accepted culpability via email and offered a full refund From a global Travel company I expect to be treated with respect and to be refunded what I'm clearly owed Super Travel you need to sort this as this is appalling behavior Experience date : January 30, 2023

Its simply a little piece of heaven. Better for calm holidays with family. I admire the garden very much. And the cascade! Lovely!!Always when we want calm, we are going here. I love the superdeep pool. When we want fun and Karaoke, we go Green Park just next door.

Bel appartement privé ; vue sur la piscine. Terrasse avec table et chaises, cuisine équipée, salle de bain, WC, corridor, belle chambre avec 1 lit double ; canapé lit ; piscine chauffée 27 à 28 ° ; Piscine enfants ; bar ; salle de bain ; TV salon et chambre ; etc.

Ho alloggiato in questa struttura per una settimana dopo avere prenotato su booking. L’alloggio al nostro arrivo era in condizioni al limite: pulizia precaria (perlomeno la camera da letto era ok), bagno che ogni volta che si faceva la doccia perdeva acqua da tutte le parti e nel soggiorno era collocato un divano al limite della decenza in condizioni disastrose (vedi foto) oltrechè sporco, la cucina priva di ogni tipo di sapone/detersivo e padelle. In 8 notti gli asciugamani sono stati cambiati una sola volta, inoltre il dispencer del sapone e la carta igienica si sono esauriti per cui abbiam dovuto utilizzare i ns fazzoletti e prodotti da bagno. Arredamento, porte e finiture che necessiterebbero di una rinfrescata. Bello invece l’esterno con i giardini ben curati e la piscina. Considerata l’enorme concorrenza che la zona ha da offrire consiglio di guardare altrove.