Casa Liza

We loved our stay at Casa Liza… the staff are very nice and the hotel is quaint and very beautiful…. not perfect by any stretch, but quite lovely.

The rooms were very, very cold. It would not be difficult to add mini-splits to the rooms and provide both heating and air conditioning.

Our roomnwas confortable and nicely decorated. 1) needs fresh air venting. Windows have no screens or security to leave open. 2) needs coffee in room. Its an inexpensive option to offer. 3) could have used larger portions of gel and shampoo.

Great room - felt like in high end hotel with such a view off the balcony. Great to drink my Starbucks and eat my cake from bakery down the road while watching the sunset. Property provided 2 free water bottles everyday. Great checking experience - front desk responsive. Great shower with lots of hot water. Would recommend!!

The staff is shaddy. Maricela the manager (if thsts her name) needs to be fired for how she handled our stay. I reseved a room from 11/1 to 11/5 paid for via *******. On 11/1 all was fine and normal. On 11/2, there was no room service until 8:00 pm to which we were in bed sleeping. .on 11/3 and 11/4 we left for activities and family meetings. When we came back on 11/5 for last minute pictures on the balcony of our room, I walk in with my key and there were 2 women sleeping in our room. I asked Maricela why did she booked my room if my checkout was at noon on 11/5. She said it was because the staff saw us leave with luggage. I told her but we were coming back. That was the reason we had not checked out!!!

Great location in el Centro, next to the park and every street you walk is a piece of art.

Hotel Casaliza experience notes: - Be prepared to scratch your car while driving into their property. It is a steep ramp and a narrow left turn into the property. - The hotel doesn’t have bellhops, so be ready to carry your luggage through three flights of stairs and narrow stone-laden passages if you are on the top floor. - The rooms are spartan, charming but rudimentary, and the cable TV quality is limited and pre-HDTV. - There is no air conditioning in the rooms, so when it is hot (most nights), one cannot leave the balcony doors open because they don’t have insect screens. They offer a portable but loud air ventilator. - Walking into the room, one will find only one bath towel, one smaller towel, and no hand towels. It takes a few trips to their front desk room for another bath towel. - There are no telephones in the rooms; therefore, all requests have to be made in person, at the front desk, but only during business hours - The biggest joke is their price-included breakfast. When asked, the front desk employee pointed to a coffee maker and a basket of Mexican bread and said: “This is the included breakfast.” - On the upside, the internet has decent bandwidth speed, and the place is clean. - The best thing is the attached (but separately owned) restaurant “Mia”; top of the line with amazing food, great drinks, and superior service.

Natalia at the front desk was charming and helpful. But getting a cup of coffee in the morning was problematic.

Cockroaches in the room. No soap in bathroom or clean place to put toothbrush. No phone to call front desk. Very beautiful but unclean.