Alaia Belize, Autograph Collection

The very first night we had dinner at the Deck Restuarant after we checked in. That night around mid-night I woke up in a lot of pain. I had obviously contracted a stomach infection or food poisoning. I spent the next wo days in bed in pain in with diarrhea. We called the front desk, and the resort did nothing, nor did they have any suggestions. I finally was feeling better so I decided I would extend my trip to experience Belieze. The front desk told me they would look to see if there was a room available this took until 3:00 pm to get a response so I lost another day. I was told there was no rooms available which would have been fine it they just told me that first thing in the morning so I could book accommodations elsewhere. I also tried to speak to a manger several times during that day and was told there was not a manager on site during working hours which I can't comprehend. Finally, when trying to check out I called the front desk for assistance with my luggage, and they did not answer the phone. I called two or three times and let the phone ring for a prolonged period of time. I ended up calling room service who then relayed the message for me and was able to get some help.

Beautiful property and located in town if you like to be in town. We did switch to another hotel that was closer to more beautiful beaches and not in town. I would not do the all inclusive again. Not worth the money and staff was very very slow. Food was just ok. But the breakfast was excellent.

Great option for a clean, friendly resort. Beach and pool were wonderful! Staff were amazing! Shout out to Eric, Monica and Sergio who made our stay extra special. It was very quiet, not a lot of nightlife in the area. Rent a golf cart (off site for a much cheaper deal) and explore the town of San Pedro for dining & party opportunities.

Staff is really friendly and helpful but coyld be pretty slow especially bartenders Lot of exceptions to the all inclusive

I didn’t like that you weren’t able to get nothing to eat after 11pm. I didnt like that i paid for all inclusive and I’m able to get an adult beverage after 10pm unless i pay for it. They didn’t have many activities going on the resort. For the amount of money i paid to stay there could have been better.

We loved this resort so much! The food is amazing, it was so clean, and new! The staff was friendly and kind. Everyone we came across there even off the resort was kind. We absolutely loved our trip! Go fishing & snorkeling & go to secret beach! Worth it!

We had the most amazing stay at the Alaia! Our suite was large, beautifully furnished, and impeccably clean. The property is gorgeous with great amenities. The staff was the best we’ve ever had the pleasure of staying with! Gonzalo, Elvis, Alex, Maria, Stacey, and Monica all went above and beyond for us and truly made our trip spectacular. We will be back again.

The staff was extremely friendly and helpful. If you book excursions, try to avoid doing to through the concierge because it is much more expensive. The road to secret beach on a golf cart and jet skiing was a lot of fun. Snorkeling in Shark Alley was amazing. The area around was a bit rough but I never really felt in danger.

Have book a partial ocean view suite. Check into Alaia on a Saturday got my room keys went up to my room . Once got into the room did a walk around the room and notice issues with the room toilet wasn’t working, sliding door to the kitchen balcony had red tape inside to cover it up, refrigerator ice maker wasn’t working, the room balcony window that don’t move had air coming inside. Went downstairs to the front desk to let them know about the issues. They said we’re going to send someone from maintenance, the person from maintenance didn’t show up until Monday night. Maintenance came but only came to check the toilet. Maintenance told me that they didn’t tell them about the other issues. The Toilet stop working 5 minutes after they left. Went back down to front desk for the 2nd time to let them know I’m still have the same issues . They said they will send maintenance again. Tuesday came nobody showed up . Tuesday night went back to the front desk for the 3rd time to complain again. That’s when the general manager came out to talk to me . General manager came to my room with maintenance to check all the issues. Once maintenance was checking the sliding door lock he said to the general manager he knew the sliding door didn’t lock. So I felt like they didn’t care about my safety also didn’t care security. Maintenance came back after 8pm to fix all the issues. I didn’t enjoy the suite due to the issues I was having issue with the room . All 3 balcony’s had mosquitoes.