Kartagus Hotel

No breakfast for the kind of money they charges, lock for the door very unsafe very easy to open with no key, really scary.

This hotel is clean, rooms are big, closet is walk in, bathroom clean and big, awesome view of the volcano 🌋 service is great Guadalupe the front desk clerk it was so helpful, courteous and professional. Este hotel es limpio, excelente área, cuartos grandes y limpios con close y baños grandes, hermosa vista del volcán 🌋 Guadalupe de la recepción, nos ayudó, es muy cortés, amigable y profesional, gracias!

This place advertises as a hotel but it is just a low class motel. The walls were full of holes. Horrible experience and the staff was rude. And it was so pricey too. I have paid less for an excellent hotel room.

Location was nice staffing and services were amazing

I recently reviewed this hotel via another forum for which I used to book a reservation and they replied back that in the 5 years in business and thousands of customers served, they've never received a negative comment with a hatred intent - nothing can be further from the truth as ownership should be focusing on areas of improvements so as to provided quality service to keeps customers satisfied and avoid sad words. To summarize my experience, the WIFI connectivity is terrible everywhere that I could not work on my laptop so I had to use my personal cellphone data in order to connect to the internet. The hot water was another issue as it is sporadic, and sometimes there was none especially when taking a shower. The family room, which I was giving with three beds, even though I had booked a single room when I checked in, was another blunder on their end but it was not cleaned everyday, the towels were not changed daily nor were my bed sheets ever changed during my three day stay. Breakfast is small in quantity and options are limited to what you can eat. Not sure if ownership thinks this is acceptable but running an establishment to accommodate people under these conditions, based on my experience, lacks even the basic standards of any hotel. I stayed at another hotel afterwards and more than made up for these inconveniences as this place which lacks decent amenities and ownership behavior is a total joke, even more so after responding to my review elsewhere but this is the type of behavior you would get to expect when deciding to stay here.

No Wifi / Owner Issues Positives - kitchen staff and Guadalupe (Front Desk) were friendly/attentive. Breakfast is nothing to feast on as its small in quantity and options are limited and seating with only 4 tables. The location is close in proximity to various restaurants. The amenities of WIFI connectivity is extremely bad everywhere and falls flat to facilitate a better experience to meet basic standards. There is a creamed colored couch and a TV that is mostly turned off. The hot water is sporadic and at times there was none, especially when taking a shower. The room was not cleaned everyday as it’s done every other day per Reception and towels are not replaced daily nor were my bed sheets ever changed during my stay. On my last day Guadalupe came up to my room, per the Owner, that they had a guest reservation for a family room and asked if I could move to another room. Normally, after a room is paid this should not be a conversation but since I had the family room, for which I was given at check-in as there was no single rooms I reserved, I stayed at the family one. I complied to do Guadalupe a favor but the room she offered was not what I expected so I decided to seek shelter elsewhere. I never got to speak to owner eventhough I requested it as he tried to be slick and dishonest by attempting to give me less of a refund than what I had already paid for. This hotel lacks decent amenities and ownership behavior is a joke that makes it hard to come back.

outdated furniture and building

Staff was great. The location of property is in a good area. Real spacious room.

Perfect