Misafir Kullanıcı
29 Temmuz 2023
If you’re booking a room for the views of the Bay of Biscay and the San Sebastián beach you will not be disappointed. Other than that, there were many disappoin**ents with our stay here. Starting with unfriendly and unhelpful front desk staff, especially the male. The room facing the sea is incredibly small, with two twin beds pushed together. Honestly we weren’t sure where to put our luggage. The beds are very hard. Bathroom tiny. It was the hottest July in record and there is no a/c in the rooms facing the sea. Luckily it did cool down at night. There is no mini fridge, no coffee or tea in room or in the lobby. No iron. No real glasses, only plastic cups. We went out twice for long periods of time and put the make up room tag on our door. We did not get maid service for the 2 days we were there, in fact I never once saw a maid. Food in the hotel restaurant was really good. Service was really bad and again unfriendly. This is a charming boutique hotel which we usually choose (the original lift is adorable) but there was nothing done to make our stay pleasant. It’s not the most expensive hotel on the beach but it was also not inexpensive! So many small things would have made such a difference but we were left with a bad taste in our mouths and we will not return.
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