Ur-Alde

This place is a hidden gem! Right in the middle of Old Town….surrounded by restaurants and bars…super comfortable bed, wonderful shower, and the reception staff were always ready to help. My husband and I wouldn’t hesitate to stay here again….

Ur-Alde is SUPER convenient and wow!...what a friendly staff. Maider and Aritz were EXCELLENT. Thank you for a great stay.

Perfect location in old town. It is near everything. The owner Aitor was completely helpful ALL THE TIME. The room was quiet and neat and clean. We made a mistake and got there a day early and he was extremely helpful in finding us a place to stay for that night. Would have been much harder without him. He’s a good man.

Thank you to this lovely team, who looked after us perfectly. The room was very clean and well equipped, even down to an umbrella for the very unpredictable weather we had, and nothing was to much trouble for the lady on reception. Thank you once again.

Excellent property and great proximity to everything.

Never have I experienced such friendly services at hotels. Aitor from the hotel was super helpful and gave us lots of useful info on the food scene. As foodies, this is greatly appreciated. When I mentioned that we wanted to do some laundry and asked for laundromat choices, he gave us advice and offered to let us use the washing machine here at the hotel. Now I have clean clothes again for the journey ahead! The hotel itself is perfectly located in the old town, right next to the beach, basically where everything happens. The room is comfortable and you have everything you need in here and more! I chose this hotel because of its price and location, but I’m deeply wowed by the services offered. Highly recommended!

Location is amazing in the old town, we took the bus from Bilbao, then an easy walk from the bus station. We were in San Sebastian for Dance World Cup, I was glad as the room was small and we were out of it all day. Clean room, friendly hosts, we had the Rio room which was to the back so no outside noise. However we could hear every sound within the building itself, very thin walls.

The hostess was really welcoming, showing us where we can grab some beach towels and anything we might need during the evening. The rooms all have a great and unique style. The kids loved the murals in Amsterdam room. The views from the balconies on to the street were very special and even the views towards the back had their own charm and gave a glimpse into real life. Coming and going via our big wooden door on the street, it didn’t feel like we were in a hotel at all - it was like we were living there from the moment we checked in. Great ice cream shop on the opposite side of the street and plenty of time to stroll down for a final swim in the sea before checking out. Would definitely return.

This hotel is in a great location. Everything is easy to access. Aitor was amazing and VERY welcoming. This was the only place we stayed in Spain that had a working air conditioner. We also loved the keyless pad entry. The reason I didn't give it 5 stars was because of the noise level. The people upstairs were extremely loud and woke us up multiple times. The walls are thin so you can hear everything the neighbors say. Lastly, the room was right next to the street adding to the noise. If you are a light sleeper, I would recommend looking for another hotel. The only other issue we had was the parking ticket given to us by the hotel did not work. We paid for parking at the hotel. We followed her directions explicitly and it would not let us out of the garage. It was a bit of a fiasco and took us some time to get it resolved with the garage staff.