Hilton Garden Inn Santa Marta

The hotel is ok but nothing special, a bit over price for the infrastructure, the breakfast is basic with bad coffee, also the gym is not good. 2.5 points out of 5 points.

Very very nice place and beautiful traditional restaurant in and around

Exelente servicio exelentes instalaciones exelente ubicacion recomendado 100%

The Air conditioner in the room doesn’t work. We requested to change the room and they did with a better view. The Air Conditioning is set by the management and doesn’t go beyond 21 even you want it lower. Other than that everything else is fine.

The breakfast is the best part of this hotel. For $10 a person you can't beat it! The staff are pretty nice, especially compared to other people in this area. The general attitude in this area is really grouchy, which is quite the difference from coming from Medellin. The room had a folded blanket on the bed with other people's hair in it, which was alarming and disgusting, and the bathroom floor the same (other people's hair on the floor and stuck to various parts of the bathroom). For some reason we were not given any washcloths, only one hand towel, and half a roll of toilet paper with no back up roll. The gym is pretty sparse. There are free weights, a bench, and two treadmills. There are two flat yoga balls and a water dispenser but no cups, so you have to bring your own bottles or cups. The pool has a nice view but it is extremely tiny, and is for merely getting wet, there's no way you could swim laps at all. Parking is good, we drove motorcycles, and we liked taking the lift up to the garage. Security was very attentive and helpful, very pleasant people. Their convenience store in the lobby is very sparse but they do have some drinks and ice cream. We were happy to go to Santa Marta once, but probably will never return. The wind at night is absolutely crazy, it feels like a hurricane is about to happen or happening. No exaggeration there. This hotel isn't a bad place to stay for two nights, which is what we did, but would not recommend staying longer.

When we came they gave us a non ocean view room and said that's the ocean view. The second day they shifted me to a different floor, and the AC water started leaking. The false ceiling came down and the entire floor was wet. The staff is not courteous, they are straight rude. Most of the staff doesn't understand English. Overal experience was terrible, one of the worst hilton I have ever been on.

Very good service by staff personnel. I would like to thank Mr Luis of the security for solving some minor problems at my arrival and Mrs Mailen for her excellent service at breakfast time.

Room was generally clean, great selection of food at the breakfast buffet Hotel is well located if you need to be near the marina

Comfortable hotel. The bedding had a few stains on it but nothing major. The staff were mostly helpful. They do happy hour 2-for-1 cocktails between 6pm and 8pm. One day, the bartender disappeared at around 7:40pm and then came back after 8pm. So, we were not able to get any drinks then. After he came back, we explained the situation and he gladly have us the cocktails at half price! One night, we ordered room service. We asked for a food item without cheese but it came with cheese. They took the food back and brought another one back without cheese in around 10 minutes without any problems. We ordered in English so there's nobody to blame there, it was just a minor miscommunication that got resolved smoothly. The staff were also helpful about calling taxis and advising us on our trip to Parque Tayrona. It was also very nice to know that we would be coming back to our clean and cool hotel room after our humid and hot trip to Parque Tayrona. The breakfast does not have many vegan options unfortunately. Oat milk could be a simple addition to the breakfast that would expand the option for vegans. Otherwise, the breakfast was quite good and tasty. Overall, I would definitely recommend staying here.