Misafir Kullanıcı
25 Ağustos 2024
This hotel was the flagship hotel of Santiago de Cuba, and it's a shame that it has been neglected. The comfort conditions are minimal, with cockroaches in the rooms and even in the restaurant where breakfast is served, which was the only one I visited. I imagine the others are in the same condition. I am more than certain that the conditions of this hotel do not meet the international standards of the Melia brand. The air conditioning is generally off in the common areas, rooms are really to as well and the heat is overwhelming. It's impossible to stay in the lobby due to the heat. This is a city hotel, not an ecological one, and it's truly a shame that no proper conditions are provided for this place. The food options are very limited as well. My children could hardly have anything for breakfast because there was hardly any variety. They are charging for this hotel as if it were a 5-star, but it doesn’t even deserve a single star. The only thing keeping this hotel a place that can be visited is the hospitality of its staff; I have no complaints about them "BIG APPLAUSE TO THE WHOLE STAFF". I wouldn't stay here again.
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