Gran Hotel Los Abetos

Average stay. Close to the Airport

Perfect for couple stay. Room was upgraded. Breakfast very complete

Perfecto para ir a conciertos en Monte do Gozo. Habitación amplia. Piscina espectacular. Todas las instalaciones muy bien cuidadas.

Muy satisfecha con la habitación y el trató recibido.

We spent the last night of our camino journey here and it was luxury. However it is 3km outside of santiago which wasnt ideal. There is a shuttle bus but when we asked do we need to book it we were told no, just arrive down 5 minutes before departure on the hour. However we did this and waited 40 mins and no sign of bus and were then told we needed to book it. We got a taxi into Santiago. Not a lot of choice on the dinner menu/a la carte menu and the drinks in the bar were few and far between. Great if you drink wine or spirits. The bedroom was fab and so spacious. Luxurious.

We stayed here after walking the Camino. This is a copy of the mail I wrote to the manager, to which I have gotten no reply. I reached out to them on Facebook when they didn’t reply to my emails, and instead of answering me they have blocked me on Facebook. Date: 23/7 The room we got, 2139, had a really bad smell and a running toilet, so we could not flush. We called the reception who would send someone over. We waited over an hour, a guy came, spend 20 minutes and then said he could not fix it today, so we had to go to the reception, where we got a new room, 2153. So we then had to pack up all our stuff again and move. The staff in the reception didn’t even say that they were sorry for the inconvenience at this point. The first night in the new room 2153, we discovered that the air condition was not working properly, and also it was making a lot of noise, it did not cool the room down, causing in a very hot and humid room, so we did not get any sleep, resulting in that we had to cancel the guided tour we had booked for the day (the 24th.) Date: 24/7 We told the reception about the aircon first thing in the morning. They said they would send someone. We then waited in our room mere then 1,5 hour, no one came. I went to the reception again and they said someone would come while we were at the pool. Then we got back from the pool and they said the repairman had been there and checked and said that the aircon was working. We got to the room, it was not working and still making a lot of noise, making it impossible to sleep. Back to the reception, who then offered us a third(!) room, we went to check the room and it was even more noisy from the aircon, which also didn’t really cool the room down either. So I got back, I asked to speak with the manager, the receptionist said she was not there but tomorrow morning she would be and that they would send her an email with my complaint, saying that I expected a form of compensation for the trouble, so she could be prepared for a conversation with me. Date:25/7 The day after they said the same - “not here today, tomorrow.” Just pushing the problem until we had to check out. The receptionist then wrote the manager another email, in which she apparently just replied that the aircon was working fine because the repairman said so. This was very aggravating as we were the one staying in the room, not the manager! So I was promised that the manager would be there the next morning, the day of our checkout. Date: 26/7 I came to reception, expecting to finally talk with the manager, but, big surprise, no manager. All in all we have spend more than 5 hours either waiting, speaking with the reception or moving between rooms during our stay. Meanwhile no one in the staff offered a compensation for any of these issues. This is totally unacceptable in a 4 star hotel, with a price of around 190 euro pr. Night! Also worth mentioning is that key cards constantly stopped working. So we had to go back an

Lovely Hotel, spotlessly clean. Would definitely use the hotel again. There is the main hotel and also rooms built separately at the back…..the min hotel is the best. I think staff are probably understaffed. Bars are not staffed sometimes and you have to get their attention with a bell for someone to come. Most interactions with reception was great. A small number of staff never smiled and didn’t look very happy. A shame because it’s a lovely hotel in a great position overlooking Santiago.

We attended an event in Santiago de Compostela, on local tourism and we were hosted in this beautiful hotel located on a Hill opposite the town on the other side of the highway downhill. They have a shuttle service to town several times a day in the morning and afternoon, making it easy to visit the old town. Rooms are big and very comfortable, good beds and very good bathroom, very quiet place to sleep well. An excellent service at breakfast, very good food and I found the team in the reception very kind and accomodoting. We had rented a car and space is plenty to park. A very good option when staying in Santiago.

Comfortable spacious room with lots of amenities. Nice lobby lounge with comfortable seating. My room overlooked the pool and the city. Gorgeous sunsets. No AC available since it was mid-April. On Saturday night it was too noisy to keep the windows open, so it was pretty warm. Turning room fan on high helped.