Acuarium Suite Resort

很吵，睡不好覺，設施陳舊，再也不住這裏了

As a manager at a 5 star resort in another country I knew what I was booking and that it was wasn’t gonna be what im used to. I booked this resort because I wanted the authentic experience and I just didn’t want to be reminded of work, but even though the price point was reasonably low, I still expected good service. The sheets were dirty and were never changed even though the housekeepers came everyday. The room was dated and the tiles and corners had years of dirt, as the floors need to be stripped. The bathroom had no door and was just basic and unclean. I could have tolerated all of that, because again I wanted authenticity, however it was the staff and bad service thereof that really got to me. Firstly, their check in process is dated and the methodologies used are antiquated. Searching through paper in 2024 is crazy. Having to wait for staff to check different rooms because they have know clue what’s occupied or not is even worst and this went on for more than an hour. I would also suggest one or two bilingual agents. Great country, always gonna go back, but not to this resort.

Positives: Great clean pool, and professional in talking. Very friendly staff. Shower was good hot water. A lot of good local restaurants and takeaways close by to sample Dominican food. One of the staff members was always smiling when trying to help, Thank you Francisco for your efforts. Very positive: due to the number of people in our party, the hotel accommodated us to move from a pair of 2 second floor rooms to the ground floor, and were very understanding, thank you for that! Hotel located very close to main highway. Negatives: Very poor wifi quality, 1 of 4 rooms had 2 big cockroaches, leaking facet caused wet floors, the tv picture quality was bad. Staff respond to requests but it took time to resolve issues, ex. getting towels. The kitchens were in need of maintenance- cupboards broken, and very little cutlery available, This hotel needs a lot of maintenance to get it up to scratch. Laundry charges per item, be careful, we got charged heavily as charges are per item and depends on the item. It is NOT close to a beach, its close to a waterfront walk (not swimming beach). Note- if you do not speak spanish, make sure you have a translating tool.

They changed our rooms 3 times in 2 days, AC doesn’t work well, no hot water in 2 of the first rooms we had. Outdated furniture. Had leaks from kitchen areas. Uncomfortable beds and terrible bathrooms. Cats all over the back of the hotel and they roam like crazy. Wi-Fi is horrible depending on what room your in. This place is run down and neglected terribly. Avoid beloveds

The worst resort I have ever stayed in. There was women selling there bodies around the block. I had left for the day to visit some family members and when i came back they checked another couple to the room which it happened 3 times. The rooms are horrible and when you look out the room window its like being in jail with bars and the street was full of garbage . I will never come back to this resort , more like a hotel.

Residence con grandi disservizi a cominciare dagli appartamenti vecchi e malandati.Le chiavi ci sono state consegnate dopo 3 giorni dall'arrivo nel frattempo ci aprivano con una chiave universale,abbiamo dovuto cambiare appartamento perché il nostro era privo di acqua calda .WiFi praticamente inesistente o comunque molto instabile.Con la discoteca all'interno praticamente non si chiude occhio per il rumore delle macchine che entrano ed escono Ben situato per quanto riguarda gli spostamenti ma in una zona molto degradata ecc ecc.