Shanghai Huating Boutique Hotel

I had a family vacation, I booked 2 parallel rooms, but I was given a room on 2 different floors. Also, the hotel was not clean enough, the gym was old, the equipment was broken, and there was a lot of dirt and dust. Hotel receptionists did not have a minimum knowledge of English, which made it difficult to communicate.

Hotel was really nice. Room was clean and bright. Everything was as described in the hotel description here. Room was big, the toilet was big, the bed was huge and the balcony was wide. Sea view is a sea view, but not so perfect. On the fourth floor I can clearly see the sea and the beach, but you are surrounded by other buildings. So you don't have a totally clear view as on the Instagram photos. But that really isn't the problem, it is still nice. Beach is 5 minutes away. Two really great western restaurants are 3-10 minutes away ( check for the BRUNCH restaurant and check the DOLPHIN place ). Pool in front of the hotel is really nice and clean, full of plants and nice corners to chill. Strange thing about the hotel is that there is no name of "Shanghai Huating Boutique Hotel". We were at the right location when we arrived, but you can only see "Sanya Baohong Hotel '' there across the street. So we asked around, everyone was pointing us to that Baohong Hotel ( check the building exterior of the picture I uploaded ) . We entered and it turned out that we were in the right place. So we checked in, took our key ( card ) and they directed us back to the rooms across the street. Anyway, we were worried at the beginning, but everything turned out to be really really good. I recommend this place for sure.

This is defiantly the worst hotel I have ever stayed in. The a/c, stove, phone and microwave doesn’t work. It was so annoying. Also if you want something you literally have to go walk across the road and go to to the lobby area. Also there was no tissue in the bathrooms. Housekeeping was so bad. It was all a mess. Ps: the robes were not robes!! The hotel was overpriced for nothing and the outside view they advertised was nothing like that in reality.

My room was like a service apartment with two connected areas including a small kitchen and balcony. For services like breakfast or checkout you must refer to the main hotel on the other side of the street. Furniture in the average. Average clean but no toilet paper.

The hotels in Sanya, China, offer a truly exceptional experience, with a dedication to hospitality that is evident in every aspect of the guest experience. The staff members are attentive, knowledgeable, and go above and beyond to ensure that every guest's needs are met, from arranging local excursions to providing personalized recommendations. The rooms are meticulously maintained, with a keen eye for cleanliness and attention to detail that creates a comfortable and relaxing atmosphere.

The hotel is good for the price. The pool is nice but too much chemicals for the sensitive skin. The room card was blocked before the check out time, a bit stressful because the reception is in another building. Otherwise, recommended.

Overall I liked my stay at this hotel. Location is good, pool is clean and spacious. The room has kitchen and big balcony. The view is beautiful. The check in was smooth. We came before check in time but they let us in 30minutes earlier.

From my client: I stayed in the modern part of the hotel on the 13th floor. The view was stunning, the room was huge, and there were many amenities inside. The strangest thing was that the room lacked a refrigerator and kitchen utensils. In December (during my stay), the pool was completely closed, and there was no information about it. In fact, you find out about it not at the reception, but at the pool itself. As an experienced traveler who always moves around on my own, the hotel's location was quite advantageous. There are many small cafes nearby, a long beach, a beautiful wooden promenade, and several public transport stops, which are a 5-15 minute walk away. The hotel has private parking, which is convenient if you have rented a car. What can I say about breakfast? The reception and breakfast restaurant are located in the old part of the hotel. There is little lighting, the decor is old, and there is little aesthetic appeal. The cuisine is Chinese with elements of European food. Tourists who bought package tours and stayed in this part of the hotel had much worse rooms (the rooms were not renovated at all, the carpets were old, the wall paint was not great) than I did, who booked accommodation through this app. I would like to separately mention the work of the staff. The employees only speak Chinese, and they have no desire to assist you if you are a foreigner because they seem shocked and totally confused by you. Upon check-in, they did not provide any additional gifts that were provided by Trip.com when purchasing accommodation. As they say, the law there is one: if you need something, you have to insist on it using a Chinese translator and supporting documents. By the way, upon check-in, you have to leave a deposit, and most importantly, keep the deposit receipt so that you can get it back later.

The hotel stay was great. It was centrally located and the beach was close enough to walk within a few minutes. Breakfast was satisfactory and had many selections. I encourage you to make sure you keep a receipt for your initial deposit and confirm that it is returned prior to leaving. Our only complaint is we booked with Trip.com and prepaid for 5 nights. Due to flight delays we were only able to use 4 of the 5 prepaid nights. No refund was offered or even acknowledged. I do not recommend using Trip.com. Terrible experience