Palace Resort Yalong Bay Sanya

因為我兒子有過敏體質，所以訂房時候我已經提前説了幾次，麻煩酒店給好一點的房間，然後入住時候也再次強調，但是進了房間準備休息一下，整個房間都是黴味，拉窗簾的時候發現整片窗簾都發黴了，真的太可怕了！我去前台反映，那幾個前台感覺愛住不住的態度，後來投訴到攜程那裡，才説幫我安排一個8樓房間，位置很好，衞生也很乾凈的！等了一個小時，居然帶我去了7樓，電梯口隔壁的位置，很陰暗沒有太陽，房間隔音很差，後面還有20幾間房，都從房間經過，整個晚上都不用睡覺了！根本沒有誠意解決問題！後來我説這個房間不行，才説還有一間6樓的，2個小時過去了，才換好了房間，沒有任何的道歉後續！前台的服務非常差！明明已經登記好連住6晚，房卡卻要2天下去更新一次，而且也沒有任何的告知！自助晚餐説要提前預訂，我提前半個月預訂，當晚去到餐廳的人説沒有收到我的預約，酒店的操作真的非常惡劣！已經不是在一線海景了，客人住進來就希望房間乾淨，服務態度好，但是酒店都做不到，非常糟糕！

Great location. Near the beach and food street. Breakfast is so good.

I loved this hotel so much.Great location and kind and helpful staff good service.Kids pool is quite warm so children enjoyed that:).Breakfast and dinner so so delicious.Specially sea food .Thank you Palace Resort it was great memory:)

Excellent hotel and good value for money. Rooms are large, swimming pool is very nice with kids pool and adult one, the kids playground in the villa area is terrific, the location is perfect (5 minutes walk to a shopping center with restaurants, 5 minutes walk to beach, 5 minutes walk to a food street with night market). The style is also pretty (white and pink flowers on the hotel walls). Small negative note: the restaurant in hotel (buffet) is a bit expensive even though the wall aquarium is nice and food seems very good quality. An “a la carte” option would be nice for small families that doesn’t especially want to go with expensive buffet. Also no bar in hotel opened after 8pm.

First time we have choose this Hotel for a short Family vacation during the Christmas holidays. We stayed at the villa with the private pool and jacuzzi. Definitely can recommend this place. The villas are clean and cozy. Staff is very friendly and the breakfast has a lot of choices between Asian and western cousin.

Great hotel for families with children. They have many activities for the kids on a daily basis. The pool is huge and there are floats that you can rent to use right next to the pool. The breakfast room is quite huge with a variety of western and Chinese food (mostly Chinese) but you can always find something to eat. The location is great. Many restaurants and stores are just within walking distance of the hotel, approximately 2 minutes. The beach is also close and very clean. My family and I will definitely return to this hotel.

Large hotel in good location. Little bit far from the beach. Anx beach is crowded.

This is hotel is very family friendly. The pool is clean and the location is a short walk to the beach. The room was clean and the buffet breakfast was good.

Very Good, perfect, hotel great, hotel has pancakes and coconuts, water, we love your flowers, swimming pool, pretty hotel goodbye