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The hotel is generally clean, safe and very suitable for a comfortable holiday. The breakfast menu is quite good. Eating at the hotel restaurant is not expensive. All these are the positive aspects of the hotel. However, they keep your passport hostage at the reception and do not want to give it to you until you leave the hotel. I have no idea how they can cover any damage to the passport. and actually a great irresponsibility for the hotel. But they don't even care. Finally, it is very absurd that they ask for a fee at check-out for the water in the room.

A particularly good hotel, right on the edge of the old city. To be precise, I live in the scenic spot. Open the windows and the old city is full of eyes. Every time I come to Sarajevo, Bosnia and Herzegovina, I choose this hotel. The off-season price is around 600, which is acceptable. This time, the staff at the front desk had a very good service, and the room card was prepared early. The hotel’s breakfast is good, rich in variety and snow-white tablecloths. It is very pleasant to have breakfast while looking at the historic sites in the old city. There were many Arabs and Turks in the hotel, and almost no Chinese were seen. The Latin Bridge is within three minutes of going out. There are many restaurants in the old town, and there is also a Chinese restaurant, which is convenient for eating. The BBI shopping mall is also a 15-minute walk away. However, a friend put US dollars in a bag while staying here, and left the bag after leaving the hotel room. After returning to China, he found 10 100-dollar bills, which turned into 10 one-dollar bills🙀. It should be the result of the hotel staff stealing their posts and changing posts, because they have already returned to China and cannot call the police. So, you must be cautious when you check in and take care of your personal belongings, especially cash.

I had an absolute brilliant stay at the Grad Hotel. Certainly one of the cleanest hotels I have ever been. Room was cleaned every day thoroughly well. Even the toilet was sanitized every day, and including new towels every single day !! Beds were also of a very high standard. Staff was absolutely friendly and helpful. When it was raining they offered me an umbrella, great !! Breakfast included.

If u want to stay near the old city this is the place!! Located a min walk from everything you want at the old city with its shops, restaurants and landmarks. The rooms are nice and clean, with a very nice breakfast, and my best Bosnian coffee I had during my trip, my family and I have been taking around by a great tour (meet Bosnia) and took us to number of great locations to try the best Bosnian coffee but really for me the best one was made by the amazing host Lady Maliha. This place I do highly recommend for all my friends as for sure they will enjoy the stay. Thanks and looking forward to coming back again

Excellent hotel at a near perfect location. Staff is perfect, all of them speak good English and are very helpful. Breakfast is varied enough for a good start of the day. Very quiet at night (we slept on the backside). The centre is 5-10 minutes away, walking to Baščaršija took us 15 minutes at a relaxed pace. Free parking is available, but pretty cramped and hard to get in (or out) because of the car parked in the small alleys around the back entrance. All in all a great experience and we will certainly be back on our next trip to Sarajevo.

We stayed in room 107, if allocated this room would strongly advise you request to be moved while checking in. The hotel is situated in the heart of the city. However bars are situated directly below, the music was so loud constantly at 60 DB in our room and didn’t turn off until 3am. We asked to be moved and was told by reception staff ‘this is Sarajevo ‘ we were unable to change room as hotel was full. The room was not very clean, mould in bathroom and plater missing in places on the wall. Breakfast is very simple and basic selection. I would not recommend this hotel.

Facilities: There is an elevator, I like the decoration style very much, the corridor aroma is wonderful. Hygienic: clean and tidy, staying for two consecutive days, helping to clean and change bath towels in the middle. Environment: Very close to the city center, basically no more than 200 meters from the attractions and restaurants that need to be punched in. Service: Don't think about coming to Sarajevo, just live here, absolutely satisfied. . The staff is very good in English, there is no hot water bottle in the room, I called in the middle of the night and sent it upstairs, and also helped to call a taxi. I came to the Balkans for more than two weeks and felt that there was a value for money four-star hotel for the first time. tips: Trip.com booked a stall that did not include breakfast, but the hotel front desk told us the price including breakfast, and the breakfast was really rich and delicious.

The hotel is very clean, the bath is very big, the toiletries need to be prepared by yourself, the room has a small refrigerator, the breakfast can be full, the front desk staff is very good, and everything needs to be actively helped. The window is a little bit soundproof and there is no electric kettle.

Hotel location: It is about 10 minutes' drive from the airport. If necessary, you can contact the hotel staff to help you call a car. They will be very enthusiastic to help you book, and it is much cheaper than calling a car yourself. It is less than 10 marks to go to the airport. Hotel facilities: There is a free parking lot, and there is a gas station downstairs. The hotel room is very new, the decoration style is younger, and the area is larger. Two 28-inch suitcases are spread out for easy walking. Service: The attitude of the staff is very enthusiastic, and they are eager to answer travel questions. There is no problem with English communication. The breakfast restaurant ends at 10:30. There are more food types than hotels with the same price, but they will start closing around 10 o'clock. If you go late Yes, you can ask the staff to help get some food out of the back kitchen. Overall, the price/performance ratio is very high, suitable for friends who catch an early flight the next day.