Premier Inn Scarborough (South Bay)

First the positives. The room was very clean, comfortable and bathroom was obviously recently refurbished. Breakfast was excellent and good value, but more on that later. Now the not so good, or could do better! The check in policy is ludicrous, I understand they need to have a designated check in time, but whilst waiting (40 minutes) I overheard the staff clearly stating that all rooms were ready for guests, but as people were entering the reception they were informed that check was not possible until 3pm and they had to wait or pay £10.00 for an early check in! The result was a packed reception and when they did commence check in, due to a “new system “ it was painfully slow! Very poor customer service. The breakfast was good value, but the attitude of the cashier guy was poor at best, probably rude if to be defined. On approaching him I was asked “ breakfast for two “ to which I replied “ no there’s only one” to which he snapped “ well I’m not to know that!” Not expected and yes rude!

very nice

Very mixed experience. The first thing is that this review is more about Premier Inn as a brand and how it has deteriorated, rather than the staff (with the exception of one). Location is handy and near to Cliff tram and south bay attractions. Scarborough is extremely run down and lacks investment beyond the beach front and whilst the people are wonderfully friendly, the place is clearly struggling economically. Check in good, friendly and efficient and all reception staff were lovely. Premier Plus Room had a dirty hospitality tray with tea and coffee ring stains. I used a damp tissue on it and it was brown. Brought it to the attention of reception and it was dealt with and cleaned the following morning. There were stains on the bathroom floor, very small window could not be opened (secured by PI) so felt pokey and a net curtain was inside the double glazing so we could not move it to see out. Glass shade on bathroom light very dusty. Beds are too small for the standard of room. Room is spacious though and bed was comfortable. Pillows hard and flat. Things have changed with this chain of hotels. You now have to request that your room is cleaned (if you want it to be, and are staying for several nights). You have to request each item of this service ie: we wanted dry towels and as there is now no heated towel rail provided in rooms you end up with cold, maybe damp towels if you have a shower in the morning and then want one in the evening after a day out. Everything has to be asked for at reception before midday, loo rolls, more tea….anything and really a basic service of the rooms each day should be an expectation. There is no cleaning of rooms unless you do this, so every day we asked for towels and hospitality tray etc to be refreshed. If we could have dried the towels thoroughly we would have reused them. The cleaner ignored the do not disturb sign. We had just come back to the room after breakfast to gather a few things and at 10.30 there was a knock. When I said we’d be 5 minutes she pulled a face and marched off. Clearly we were an inconvenience. Very, very long walk to breakfast which may be troublesome if you have mobility issues. Breakfast not a great experience. Food luke warm. Quality of ingredients has deteriorated, items not replaced and stocked. Not enough staff. We used to love staying in Premier Inns when travelling but the last few experiences have put us off. Cost cutting has been taken to ridiculous lengths and the brand is suffering because of it.

Very enjoyable lovely clean rooms will be returning soon couldn't fault the service and how relaxing the stay was

The stay was warm,quiet,and comfortable,staff were helpful and the room was clean in a great location and the car park you can use but you do have to pay is convenient,

Thank you for you help. My wife had just been discharged from hospital and you catered for her short term needs perfectly

This hotel is clean and well maintained. The hotel reception staff and general staff are always happy to help and chat. The Premier Rooms are very clean and comfortable, especially the beds and pillows. The rainfall shower is fantastic. Tea and coffee making facilities are on hand plus a pod machine for coffee. Ironing board and iron are available in the rooms with various main lights and mood lights available. All in all, the premier rooms are well kitted out.

Very clean, excellent value, great reception team Just avoid Sunday breakfast, did not eat in the end… too busy but meal deal across 3 days was great value Fab location but room only better on a Saturday night as dining facilities under pressure

Great hotel food is lovely, staff are great, room was very clean. We had a family room kids loved it to and slept great. Loads to choose from at breakfast time and very good quality