Verified traveler
23 Ocak 2024
Very difficult to reach on Aurora if traveling from Northgate area. Was told last time by staff to mention we were there for medical procedure at U W for possible upgrade, so I did. Had opposite effect...was given basic room with small bed on 2nd floor right next to busy road with loud traffic. The couch upholstery was shabby and torn, the fire sprinkler leaked water from the ceiling onto kitchen floor and was a slip hazard, the pool had zero pool towels and the coffee bar had no hot chocolate. Breakfast had no potatoes or meat. I was disappointed as my other 2 stays were delightful and everything had been super. Not this time, it was like they changed managers, and this one does not emphasize attention to detail. We will choose a different hotel for future UW appointments.
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