Grace D
30 Eylül 2023
The Seven Mile Beach TAS property is nice if you want to take break from the fast-paced Sydney life. Its location is so remote. Got the 2BR de luxe. A few more observations: The kitchen bench tops were not perfectly clean. Upon arrival, we noticed crumbs in front of the microwave door. Upon wiping the crumbs, we noticed more underneath. When we moved the microwave aside, we were shocked to see heaps of crumbs, food morsels and vermin droppings underneath. I didn’t want to waste my time calling housekeeping to clean it up. I just cleaned it myself. Both phones were not working when we arrived. Not too happy there. The carpets smelt really bad. Housekeeping should pull up its socks. Always, there should be a final inspection after every room change over / clean. Perhaps the staff’s sense of smell is already immune to typical odours, hence they cannot pick up any malodorous scent from carpets. One panel of the sheer curtains on the second floor was missing. We told the front desk, but it was never addressed. The complimentary coffee and muffin for the owners’ update virtual session, should have been delivered before the start of the presentation. Once the session started, it was full on and we didn’t have time to eat. It was off-putting. Also we returned the iPad immediately, because we didn’t want to be held responsible for it since we were stepping out. When we did surrender it at the front desk. They asked us to return the tray, the plate and the 2 coffee plungers asap. Excuse me, only one of us walked from our villa to reception; we are not an octopus with many hands. We found that to be a an abrupt comment. We just left these in our apartment when we checked out. Otherwise, all staff were warm, friendly and very helpful. Great selection of food at the Beaches restaurant. Request for the chef to taste the food before putting these on the pass. The first dish we ever had on the property was their cauliflower soup and it was too salty. The fish and chips, the chicken schnitzel, and the creamy prawn and smoked salmon fettuccini were very nice. Staff, Ben and Maria, were very warm and accommodating. The outdoor spa should be regularly cleaned. There was so much debris on the water. Including dead bugs. The spa also has A LOT OF MISSING TILES. And from where the tiles have been displaced, these spots were very sharp. In fact, my skin was scratched in one of these. Also, the spa should be reprogrammed to allow a longer run time per push of the button. It felt like we were pushing the spa button every 10” or so. The pool area was not well maintained too. There was a lounge chair cushion in the pool and another cushion on the ground. The cushions should be tied down securely to the chairs, so they don’t get blown off easily. Because of the location of the resort, perhaps management can arrange for regular complementary shuttle bus runs into and from the CBD. This will help guests who didn’t bring nor hire a car, and just wanted
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