Worst experience ever at a 5* hotel. We chose Mango for our honeymoon, but we deeply regret it. After we checked in we realized that we were put in a room with 2 Single Beds, instead of a Double King Bed, that we booked. We tried to talk to them to move to a different room but their support was really bad, they did nothing to try and help us (for a 5* hotel, support should be top notch, they should try their best to help you with any issue). They just said that they do not have another room for us, that in a couple of days they will be completely booked. They seemed to not care at all, even though we were in our honeymoon. After 2 days they offered us a double bed in another hotel of 4*, which we refused as being a downgrade of what we paid. At some point during our stay we also realized that 300€ & 100$ went missing from my wallet (all the euros and dollars, our local currency was untouched), wallet that was being kept in my backpack the entire time (but not in the safe, my mistake, didn’t think I need to worry about safety in a 5* hotel). We discussed with the security guy, he started to make an internal investigation, but without succes. We left Mango on Monday 6th May, they said that investigation is still ongoing, but honestly I don’t expect to hear from them back. The loss is ours. I am wondering how this hotel got 5* since they are unable to solve anything, they move extremely slowly, and their support is close to 0 (except for 2 guys that helped us with day to day needs). Another thing that we did not like was the breakfast. The issue here is with the lack of options, as there were just a couple of options to choose from, each morning you get the same menu and you wait for at least 1 hour until they serve you because they were really slow (they serve the breakfast, it’s not buffet). The food was good, but for a 5* hotel, the options are quite limited and the service is too slow. We came to this hotel from Constance Lemuria on Praslin and it’s a huge difference, both in service and in overall experience and both of these hotels are ranked with 5*. I clearly don’t recommend this hotel. We should have went with Constance Ephelia which was at the same price, but we wanted to try something different on Mahe than on Praslin. Safe to say that was a bad decision. Worst choice ever!
Çevir