Kimpton Qiantan Shanghai

Although my stay was good ! but there's some point that has disappointed me. I wanted to use swimming pool but do to typhoon they closed open swimming pool. It wasn't raining and the wind wasn't so high but they still closed it for 2 days. Also there's no movies on hotel tv and I cannot connect my Apple tv although the tv has this function but they blocked it sp i couldn't connect to the tv and broadcast the movie on tv . The problem this hotel is new but the sealing in common areas is leaking and I had drops dropping on my face at common places , not in the room. The room was good and fine. Breakfast was ok. But I kinda wanted fresh juice. Stuff in hotel was nice but they recognized me and told me about seeing me somewhere before in various locations, I didn't feel comfortable because I prefer to be anonymous in hotel and this one is not cheap. And I want my privacy and anonymity i don't blame stuff but this is just my note. And there was a note that i can use shuttle bus to the shopping mall which is around 17 minutes walk but when i ask about it the staff said its not available on weekends. Then i asked maybe they have car to drop me to the shopping mall they said they don't have. Just saying Because I couldn't rent a hotel downtown for the same amount of money of a big chain brand and get outstanding service but I think the price of this hotel is overpriced. Although my stay was good and I reserved complements from hotel which I thankfull. And the room was clean and high technology.

The hotel room is very clean and tidy. Staffs are super friendly I will definitely stay in this hotel again. 

Nice 🤍

I believe it is one of the best hotels in Shanghai, if not China.

Nice cool hotel with really friendly staff. I know some people might not like the Qiantan location but I don’t mind at all as it’s modern & clean.

Outstanding Customer Service of Msiss Sherry’s and the hotel staff at Kimpton. I trust this message I am writing to share my exceptional experience with the customer service of Sheryn at Kimpton Hotel. My family and I had the plan to go to Walt Disney Shanghai so I checked this hotel I that was Brand New and just opened so I decided make the reservation; During my all time staying in the hotel I was truly impressed by the high quality and fancy decoration Hotel also the location super convenient near by the mall and obviously the level of service provided and dedication on especial to Miss Sheryn that helped me to settle down my Disney Tickets. From the moment I arrived, the staff exhibited unparalleled professionalism, attentiveness, and a genuine commitment to ensuring a positive guest experience. The attention to detail, courtesy, and prompt assistance were evident in every interaction. Notably super kind and professional as soon as I saw Miss Sheryn I immediately remembered her face, “She was working as a manager in other Hotel in Hongqiao area” that always had super attitude to helped me and my colleagues during the pandemic to get PCR test QRs etc (for sure too many foreigners and Locals must remember Miss Sheryn)… attitude and kindness to help maintain until nowadays specially because with people that we don’t speak Chinese…. The exemplary customer service skills and willingness to accommodate requests left a lasting impression. I believe that exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the outstanding hospitality provided by your team. Please extend my appreciation to everyone involved. I will undoubtedly recommend this Hotel and your services to my friends, family, and colleagues seeking a remarkable hotel experience. Thank you for setting the standard for exceptional customer service. (Sorry I did not take too many photos) Sincerely Yours , Luis LOPEZ Dimond Elite Member