One of the worst experience. I recommend never to go to this hotel. the only advantage is that this hotel is near to the Shangahi Disneyland and it has free shuttle buss.
1. Water availability:
There was no hot water available for 3 days and it was winter period. we didn’t even wash our self for entirely 3 days.
2. Room:
The room pictures on this app is totally different than the actual room. We booked a room with a room with the closet but they gave us a room without the closet. we had to complain and change the room.
3. Room Temperature:
The room temperature is worse, had to on the heating after entering the room. so everyday have to wait in cold until the room is warm enough. when we talked to the reception she said it’s like that in all the rooms.
4. Cleaning Service:
There is a button to on for cleaning, but it seems that we have to inform the reception if we want to clean and that button is useless. After informing to clean also they clean the toilet only.
5. Room Amenities:
Requested the reception for a fork/ spoon and they saifd it’s not available at the hotel.
6. Luggage Storage:
Asked the receptionist to store the luggage after checkout until our departure time to airport. She asked the quantity of the luggage and said yes. Once we went downstairs, she said that the luggaes are too many any refuses to keep them, we had no other option so we kept the luggages in the dining area at our own risk.
7. Customer Service:
There was one good receptionist, but the other one is extremely rude. doesnt even greet and is always angry
Çevir