Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)

I recently stayed at this beautiful hotel and overall had a pleasant experience. While it’s not particularly close to the airport, the included shuttle service made transportation convenient and stress-free. The staff, though not fluent in English, were very helpful and used language apps to ensure clear communication, which I really appreciated. I opted for an executive room, and it was a worthwhile splurge. The room was clean, well-maintained, and most importantly, warm – a welcome feature during colder months. However, there are some areas for improvement. The room had a massage chair, which was an interesting feature, but using it required payment through a Chinese app that didn’t work with non-Chinese SIM cards. The entertainment system was limited, offering only a small selection of free TV shows in Chinese, with no international news or other content available. A simple instruction card for international visitors explaining how to use the room features would also be helpful. Breakfast was a Chinese continental spread, which was fresh and well-prepared, but those unfamiliar with local cuisine might find the selection limited. In summary, this is a lovely hotel with great amenities and attentive staff. With a few tweaks to accommodate international guests, it could provide an even better experience.

Nice clean room, good services and facilities: including laundry machine, small gym, free airport pick up/ drop off, delicious breakfast…

I find it very convenient as it provides airport pick up and send off as well as pick up and send off to Disneyland Shanghai. The staff was helpful in assisting to inform driver to pick us up to airport and from airport when we do not have access to local call. It also provides breakfast for us to take away when we are rushing.