Shangri-La Balagezong Snow Mountain Star Hotel

Location up high on the mountain. Only have hotel restaurants. My family and another couple friends were assigned rooms that are so cold (11 Deg C in early Apr) including the bed that our guide tried to contact the receptionist to help us adjust the heater. But no one came. So my husband has to personally climb approx. 50 stairs to go to the main lobby as there is no phone in the room. Someone came & tried to adjust it but he said that was the best he could do and asked us to wait for 10 min to see if the heater was working but it didn’t. I asked for a change of room. I have to climb the stairs to the assigned new room to check if the heater is warm. When all ok, then we moved our stuff. The rooms above the main building has different heater and is comfortably warm. Wasted 1.5 hrs of our rest time when we were so tired. Next the bed is hard but the pillows are too soft. Breakfast is just adequate but taste bland. They are helpful but difficult to contact them without physically climb stairs to meet them. In summary, you need a car and ability to climb stairs to stay here.

Very good. Amazing location, amazing service! Highly recommend. We will be back

周邊環境風景一級棒，但是房間老舊，衞生也不好。但是沒辦法，要求不能高，因為是鄉下山裡。沒洗澡，因為太冷了，衞生間也不乾淨。早餐人多，差。不怎麼好。可能確實山裡條件艱苦。

酒店房間比較大，就在巴拉村，可是覺得房間管理比較像民宿，不像大酒店，房間剛好冷氣有問題就沒有人能修，幸好有房間可以換，有管家服務真的不錯，想玩巴拉格宗的還有私人的接送所有行程，除了香塔需要坐大巴之外，其他都有司機接送，玩的比較隨心所欲，不用趕時間，就是深山裡麪的酒店不能要求太高的確還不錯的。

房間大氣、整潔、高品位。管家服務更是體貼周到，為每位遊客量身定製巴拉格宗遊覽路線和要點。景區遊客不多，更體現巴拉村的安寧。

一切都好 早餐也挺好的 前台服務員態度也很好 就是酒店房間比較陳舊一點 希望床褥被套和吹風筒可以提升