Sofia Alessandra
28 Aralık 2023
I would not recommend a stay in this hotel. The room is filthy - all rooms have carpet. Carpet had bugs, cobwebs, hair, dirt. The room was freezing, the heating unit is poor. The shower had only room temperature water, no hot water. We couldn’t shower because it was so cold. The breakfast was terrible. They did not ask if we wanted the western or Chinese breakfast and assumed since we are foreign we’d like the stale bread with a slice of tomato and lettuce. When I asked about a refund, they said they had provided the service and weren’t able to refund. After pointing out how the service they provided was a flat out lie - no hot water, dirty rooms - they offered 50% refund. I negotiated up to 70%. I shouldn’t have had to do negotiate. They apologized profusely and acknowledged they didn’t provide the service they were supposed to but were unwilling to refund the full amount. I told TRIP.com this hotel should not be listed anymore. It is unhygienic. Do not stay here.
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