Conrad Shenzhen

I recently stayed at the Shenzhen Conrad Hotel and had a wonderful experience overall. A special shoutout to Eden for her outstanding customer relations! She truly went above and beyond to ensure that my stay was enjoyable. During breakfast at the lobby bar, I noticed the staff working diligently, even during the busy rush hour. Despite the wait, their friendly attitude and professionalism made the experience pleasant. It was refreshing to see such dedication, and I appreciated their efforts. However, I did encounter an issue during the evening service on December 28th. Although the lobby bar was quiet around 7 PM, I found the male staff member to be somewhat arrogant and lacking basic courtesy. Despite my repeated expressions of thanks for the food, he remained silent and did not collect the finished dishes. This was disappointing compared to the excellent service I received during breakfast. Overall, I highly recommend the Shenzhen Conrad Hotel for its exceptional service during the day, and I hope to see improvements in the evening staff's attitude. Thank you for a memorable stay!

The hotel staff’s customer service was exceptional. I want to give a special thanks to Daniel Cheng and Nancy for setting up my parent’s anniversary stay. Their superb setup from the start of my booking to the end of the stay was nothing short of spectacular. Thank you

The room is clean, free snack bar, and the staff is really nice to extend the checkout time to 2 pm as our return bus will be late evening. The gym is amazing and the service in the changing room was great. The only thing we felt disappointed was the location of the room as it's hardly see the sunset, but it's still a nice view. If we stayed in the rooms at the right side, we probably could see it without going out to the park.......I have reflected to the staff called Rebecca and she advised me to contact her next time if booking the same type of room again. Thanks for her help.