Ascott Orchard Singapore

We stayed 4 nights in Ascott Orchard for our wedding anniversary. While the location was perfect and hotel was clean and new, I think there is room for improvement in terms of service. First, the hotel does not provide any complimentary cake or drinks for special celebrations or any wishes from the check in staff even when we informed them. Second, the hotel uses dispenser water machines to be more environmentally friendly. However, the one in the room is high tech and complicated to use without any instructions. At the gym, there were no paper cups for water dispenser for the 4 days even after informing them. So nobody follow-up after highlighting to the staff. In summary, it’s not 5 star level by the normal Asian standards.

Great spacious place with nice pool. My daughter and I enjoyed ourselves!

Service was good. Checkin was smooth and all enquiries answered. I love the huge pillows in the room. Nice view of pool. Impressed by the kitchenette for its cutlery and plates/bowls/glasses. Furniture was a little worn out ie bedframe. Room service by Kith was delivered promptly but in a paper bag rather rather than hotel plates. Overall a peaceful hotel stay and I enjoyed the nice hospitality.

Nice location and rooms are clean and nice. Easily access to orchard area for foods and shoppings.

Location very good in orchard road Very clean and new , convenient area Will stay here again when we back Singapore

Great Location, A very short walk to Orchar Rd. Helpful Staff

I booked a 4 nights stay for my dad who came to visit our family for Thanksgiving. Location is great and convenient, right in the heart of Orchard yet not too crowded with people, also connected to Paragon and other shopping malls are within walking distance. It’s wonderful, especially during this season with the Christmas lights installed along the streets. Amenities provided are alright, just the basic necessities. Cleanliness is great, including the gym and pool. However, we’re very disappointed with the service of the staff. Firstly, the chair in the room had shaky legs and I requested for a change of chair over the room telephone, but the staff could not understand English well and did not know what we’re requesting for. I went down to the reception counter and spoke to the other staff stationed there and they simply nodded their heads. Nothing was done to replace the damaged chair. My elderly dad could have fell sitting on the damaged chair potentially. Next, when I went to pick up my dad upon checking out, I temporarily parked my car at an unblocked corner outside the hotel lobby, but was shouted rudely but the security staff and being chased away. Overall, I would not recommend the stay at Ascott Orchard unless having great service is not of importance to you.

The hotel was very well located. The room that we stayed in was clean and well-maintained.

Second time with Ascott, had a very relaxing and healing stay. Room was super clean, location was very convenient, took 5 mins on foot to reach takashimaya. Wil definitely book with Ascott again!