Misafir Kullanıcı
3 Aralık 2023
Sofitel Sentosa has always been a place to staycay for me and my family. We always booked the Lux King and considering the nice resort ambience and also because it was my husbands birthday, I decided to advance to a Prestige Suite, paying a higher rate due to this holiday season.
To my disappoin**ent, there seems to a lot of mosquitoes. A suite room with a balcony that I have to keep locked and closed. Despite locking and closing the balcony throughout my stay, buying mosquito coils to fume the place, there were still many mosquitoes found buzzing in the suite room. Killed many of them but still appearing every now and then. I’m wondering where was the leak. I could also see mosquitoes buzzing around the corridor areas as well. Even sitting by the pool on the day bed. Opening the room door and closing the room door, we have to do it quick and snappy before another self invite bug gets in. During the two nights of stay, my child suffered more than a dozen of bites, easily 20 …. more prone to the arms and his legs. I was totally taken aback. I wrote to Sofitel to address this issue but the reply which came back was just “we are sorry for the bad experience and the management will look into this”. I am not sure how well they are going to rectify this issue. I wasn’t expecting any thing else more but least a call or comfort would have been very much appreciated, but nothing.
To think that this is a five star hotel with many good feedbacks and reviews, I think they should live up to their stats and not just an email response to sweep my feedback off the shelf it seems. I hope I am not being too demanding. As a matter of fact, I did wanted to go to their reception to raise my concerns on the second day stay but noting the amount of groups checking in during the interim, I was kind enough to take this privately, write and email to raise my concern. I could’ve made a scene just showing the bites of my child arm during there and then. It was a total disappoin**ent for such a push off response from such a good star rated hotel.
To consider going back to this hotel ever again for another staycation, I am doubtful. Not just the overall environment is filled with mosquitoes, the rooms are, the corridors are, the pools are. It’s everywhere.
The attached pictures of the horrendous bites my child has gotten during the stay. How would a normal parent witnessing such arms would react? I would wanna think I’m already being cordial to raise this with the management privately, again.
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