Soest Konaklamanızı Bulun

We haven't been back to this hotel for over 2 years and it was better than ever this time. We got upgraded to a suite as a Diamond member which is always nice. The newly renovated rooms are well done and super clean. It was nice to see that the hotel menu for dinner has gone back to a more classic Hilton style menu which we like. Based on this we decided to eat at the hotel and were very impressed. The quality of the food and taste were great. The waiter had a nice balance and flow. We had the Caesar Salad with chicken, Fish and Chips, steamed asparagus and the cheese platter for dessert. Breakfast was very good as usual and many of the staff from a few years ago are still there so felt like home. All in all a very well run hotel from top to bottom. It's a great base to explore the area in terms of hiking and biking.

Ik verbleef één nachtje in dit hele nette hostel. Ik had de beschikking over een compacte, redelijk schone kamer. De kamer was eenvoudig met een (verrassend comfortabel) stapelbed een open kast en een tafeltje met twee stoelen. De kamer beschikt over een eenvoudige douche/toiletcombinatie met wastafel, de uitvoering hiervan deed me denken aan een camping., maar voldeed prima. Ontbijt was basic maar vers en okay. Het hostel beschikt over een bar en je kunt er (op reservering) dineren. De ligging nabij de Soester Duinen, in een bosrijk gebied is prachtig, klein nadeel daarvan is dat het centrum zich op enige afstand bevindt. Denk er wel om dat je bij een “basic-kamer” zelf je bed moet opmaken en je je eigen handdoeken en toiletartikelen moet meebrengen.

Good hotel, breakfast is well arranged and dinner is also good. The room is clean, but the bathroom is dated, you can use a refreshment round, the shower is not good. When check-in and check-out is not all staff is just as friendly or professional, something went wrong with my breakfast booking via trip.com, eventually contacted customer service and then it was solved. But the hotel did a very strange thing about this... this isn't our problem...

***Please be careful before booking here, it looks more like a SCAM than a relaxed stay.*** We booked an expensive Suit room W/ Jacuzzi at this hotel to celebrate our 2023-2024. Well, this was the Worst Experience ever. Since we arrived, the Suite Room had issues with Leakage to the floor under our room. Room service kept coming to our room almost every 30min to an hour. They kept coming to check the same thing, nothing to see in our room. So with this the first day was already RUINED! We couldn’t relax because people kept coming to the door. Next day again same thing since the early morning room service and the hotel technician kept bothering us. As if we did something wrong but we didn’t, we couldn’t, we just arrived at the hotel Suite… Then they ask us to leave the room for at least 1 hour so they can ‘Try’ to fix the issue. We declined. Then randomly 30 minutes later our airconditioning stopped working, sweating in the SUITE room they couldn’t fix it. After all this, we decided to leave earlier then we wanted. We travel allot and visit different hotels in Europe. But this, for a very expensive SUITE room to have so many issues was crazy. Never had such a bad experience before at a hotel, especially a Suite room Hotel. We also we asked our money back, but only got a percentage back and as a compensation they gave us just 2 bottles of water… So yes, we had to pay for the first day, while they kept bothering us the whole time. Very very unprofessional of this hotel and staff. We had to pay for the night we couldn’t even relax because of faulty SUITE ROOM. Please be careful before booking here, it looked more like a SCAM than a relaxed stay.

The hotel is set in a nice location in the country and a 20 minute walk from the train station which was ok for me, even if it was uphill which is weird in NL ! Check-in was weird, for some reason the two people were talking about us in Dutch and laughing at us, nice welcome. There were three of us arriving at 14:30 but our room wouldn’t be ready until 15:00 so the individually stored our bags, which was weird. My colleagues wanted to use the gym, but despite the fact we were there for almost a week there were no slots…..weird, later found out the hotel had leased the gym to a fitness trainer - why not be honest about it! Rooms have almost no sound deadening, TV didn’t work, no hand soap in the room and piece of foam for a bed wasn’t the best, I guess from that perspective you get what you pay for. Most of the bar staff and waiter staff were brilliant, great personalities and wanted to do their best for you which was nice. The food was a bit patchy and got the impression they were struggling in the kitchen, no different to many hotels and mostly ok, my group had to reject a couple of steaks, but was dealt with reasonable professionally. The meeting room was tight and a bit dangerous from the perspective the laptop power points were on the wall and created quite some trip hazard and the overhead projector build had seen better days and made the colours wishy washy. And now for the downright ugly, now I do get that hotels are struggling to recruit in current climate, but why would you put your worst employee on reception! We had an American VIP join out meeting, he only drinks Coke, as there was no one in the bar area I asked if reception could help. He said he could, promptly brought two bottles of Coke but then told me that I wasn’t “authorised” to put this on my room and I needed to pay cash. I tried to reason with this person that I didn’t have cash on me and as we were spending in the region of 15,000€ with the hotel perhaps he could either add it to the meeting room cost, or food and beverage cost. He told me that he was not prepared to do so! He summoned a colleague from back office and she agreed the only option as I had no cash on me was to leave with the Coke. I was rather upset by this treatment and to my discredit I raised my voice, and despite a colleague was on the phone to potentially another guest and there was a queue behind me, they simply didn’t care and it was more important to them that they didn’t release the Coke with payment ! I left shocked, then entered the kitchen to find the bar staff cleaning dishes as they we short staffed, which I understand, and her comment was “ I don’t know how to charge you for the Coke, but you take it and I’ll figure it out”. Give this lady a promotion and send the clowns on reception to wash the dishes.

The hotel is very good near the station and center. The room is allowed to have some maintenance but also a beautiful large room.