2nd time in Sofia with my wife 2nd time in BW Lozenets..
The first time 2019 (pre Covid) was great which is why we came this time.
Unlike the first time, room wasn’t clean.
On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so.
In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room.
Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper.
I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request.
I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it.
End of story, NOT RECOMMENDED!
Çevir