Misafir Kullanıcı
18 Aralık 2022
The service is terrible. I've been travelling and sleeping in hostels for years, something like this has never happened to me, they have information "working time 0-24h" but they only open the door to us at 2 pm. In all the hostels where I've ever been I didn't have to wait for check in to leave the bags, here they wanted to force me to wait for 2 pm to simply leave some bags since I arrived in the city it was 06 am, at 07 am I tried to contact and only after half an hour they tell me that they will not help me with anything because the check in only starts at 2 pm. It is unacceptable to leave guests at the door in the cold without even letting them put the heavy bags inside where we would check later. I've never been so badly received anywhere. In the e-mail with the booking confirmation they inform that check in and check out takes place from midnight. Ma information and poor service. I got in minutes a place that has the correct check in information at 2 pm but super kind let us warm up at the entrance and leave the bags before check in.
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