Misafir Kullanıcı
23 Mayıs 2024
Chablé Maroma : The real life Hotel California. What was supposed to be a a five star birthday trip ended in us being held hostage, with the resort not allowing the taxi to enter the resort to pick us up until we paid for scam charges that we did not agree to. Upon arrival we were taken aback by the entry to the resort . A dirt road, adorned with ruins of a long since failed resort town. We trekked down the road wondering if it actually would lead to the paradise we booked online. Finally we pulled up to an underwhelming and humid, open-air lobby with a cheap rope chandelier. At least they provided cold sweat rags and a margarita to take the edge off of the disappointing curb appeal. Unlike the other actual 5 star resorts 3 miles away, there are no bicycles or golf carts for transport to your your villa . So, we proceeded to walk to the Serenity Pool Villa we booked for privacy and rest, to hopefully redeem the experience thus far. It was not redeemable. It was not a private villa as it appeared online. The 2 story towering villas next door were peering down into our pool area and “front door” of the villa. It was “fenced off” by some newly planted palms and plants that anyone could see through. Chablé Maroma was not as it appeared online and not even close to a 5 star resort. We wanted to leave . The manager who was obviously not trained for the level of service a 5 star hotel commands, showed up & said they had some other options but that it was a $1500 per night room. She said it was the presidential suite, but we could only stay on the bottom floor for that rate . We weren’t really interested and just wanted to leave, so we said we will see it but we don’t think we will stay. Then, the manager said well unfortunately nothing is refundable so either you can stay in the villa you got or get the upgraded suite, but you cannot be refunded. Is this real life Hotel California ?! Wow - I’ve never been in a situation where I cannot leave a hotel (and not get refunded) so my only alternative is just to pay more money for something acceptable. After some re-negotiating, given our “trapped situation”, we landed on $1300 per night , massages & champagne for the upgrade we never intended on indulging in . We still enjoyed our time in the Presidential Suite, sans nightly hot water … and still less privacy than we expected . We came to terms with things. Check-out rolls around . We had ordered a taxi service for a 12:15 departure to the airport. We get to the lobby , get the final bill and to our surprise … they said it was $1300 per night in addition to the rate of the original Serenity Pool villa we already paid for . Nowhere, or never, were we ever told the room we moved to was ~$2400 + per night . All communication indicated this change would be $1300 usd, nightly. This was a shocking bill. I asked for printed out receipts indicating our records ; which they totally failed at itemizing and resisted providing . In the note attached to the r
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