Misafir Kullanıcı
24 Nisan 2024
Beautiful property, beach, and spa. Drinks and food are decent but leave a bit desired for. Poor review stems from the service & theft. - first off, our engagement ring was stolen out of our room (not recovered) and the hotel showed a general lack of care of the incident. Was difficult to communicate with (directly and via our insurance), would not share their investigatory findings with us, and gave a half-hearted apology with a voucher to come back and stay with them again. - although the staff is very sweet and kind, they are very confused and it leads to a confusing experience - for example, they would just randomly cancel our booked activities (snorkling) without telling us out of confusion/incompetence, scheduled activities didn't start on time, and it was difficult to get clear answers on anything, including what items were included and not included in the stay. Not their fault, seemed like they just didn't train the staff honestly. I thing hotel management is to blame for all the issues we ran into & their dealing of the theft. If you go, don't bring anything you would be upset to lose as they certainly have theft (from the room and the safes).
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