Holiday Inn Birmingham Airport - NEC

Staff were unaware of the standard sofabed size and we were given a single bed sofa for two children. when asked told it was the standard size and we should have booked a suite. however next day staff moved us to double bed sofa . Food was good

The environment is very good ,tidy and clean.And the room is with nice window view.Especially thanks to Mo and his team,as in the morning we need urgently need a comference room and Mo has been so kind to arrange the conference room for us.Very nice experience indeed!🙏🏻

The service was great, staff on site were very helpful. The rooms were clean as well. Great stay

The hotel customer service was so poor the fact that we got to the hotel the check in was meant to be at 2 they made us wait for more than an hour then we were hungry so we went to the restaurant to eat there was nobody there so we just take a sit then I think it’s the manager she came up and was like you cannot sit here and then she made us sit somewhere else then she started to talk in her language to the guy next to us we also got a problem with our room we booked for suite room but they downgraded us and told us that is not their fault because this app didn’t contact the hotel before giving us that room which I understand however before we booked this room we called the actual hotel to ask how much it was and if it was available and they said yes but when we got to the hotel they said the room was sold out a month ago it’s ridiculous and the room was horrible it was so dirty and all the towel was not clean all sat for an hour waited for them to get the room ready turned out it look like they didn’t clean at all

Nice room, clean, location is a bit strange lack of road markings and signs, easily miss the entry if turning right when driving in the dark, plenty of car parking spaces, but a hefty charge of 12gbp even that it belongs to them, a little bit of pocket picking, would rather pay a higher price for the room and park for free will feel better. Swimming pool is cold, but jacuzzi is correct temperature. Steam sauna is pointless because its 40 degree max. Gym room quite small but its enough to lose a few calories.

The hotel is nice and clean,i liked the swimming pool,will stay there again