SW1 Lodge

Excellent service. All the people in the hotel were extremely attentive and friendly. I will definitely stay there again. Thank you for everything.

My husband and I recently got married and we were doing a mini honeymoon in Cape Town. We booked this hotel but unfortunately had a death in his immediate family and we had to urgently come back to London which meant we could not stay at the hotel. We were staying at another hotel at the time and they were so gracious and compassionate but I certainly cannot say the same about SW1 Lodge. We explained the situation and were told that they would call us back once they had spoken to management- of course this did not happen and given that we had booked through *******, we escalated it to them. ******* spoke to the hotel and their feedback to us was that the hotel said they would not refund us - ******* told us that they were unhappy with the response from the hotel and were going to escalate it on their side as this is a situation that we could not control and having some compassion to such a situation is what was expected from them too. We had stayed at another hotel (Atlantic View in Camps Bay) which we also had to cut short and they were incredibly kind and refunded the remainder of the stay due to the circumstances but SW1 Lodge did not and this is just unacceptable - I know a lot of people who go to Somerset West and I absolutely would never recommended such a place to anyone given the situation.

Fantastic place . Better than a hotel. Would recommend this to anyone a special treat .

Absolutely nothing to complaint. Just a little advice: increase the variability of the breakfast.

This place is absolutely incredible. I’ve heard a lot about it and was very pleased they had availability. The property is surrounded by a beautiful garden (with a pool), the rooms are exceptionally clean, new, and comfortable, and have everything you can ask for (it shows that this place pays attention to details). The staff is professional, helpful, and very kind. The breakfast was one of the highlights —amazing selection of fresh baked breads, fruits, and many other goods. I absolutely loved this place and will definitely stay here again when I’m back in Cape Town. Cannot recommend it more.

I'm torn about this place. Our stay was great overall: good breakfast, clean & wonderful room, secure property not impacted by load shedding. However, 2 things happened that made me lower my rating: 1. When I called to arrange late-night check in, I was told the service fee is R350. The SW1 website states the fee is R300. My South African partner called another time to inquire and was told it is R300. Thanks for adjusting it on my bill, but either update your site, inform your staff of the accurate price, or maybe just don't take advantage of "foreign" guests. 2. I left my gym shoes behind in our room's armoire. When I called a few days later, I was told housekeeping did not find anything. Listen, it's a boutique hotel with less than 8 rooms. If this was the Hilton or another large chain hotel with hundreds of rooms I could buy that answer. The manager who answered my call recognized my name & remembered the room I stayed in, which means it's a small enough hotel where the staff notices things. With 5-7 rooms total, your cleaning staff most likely did find my shoes, didn't report it (or did - who knows), and kept them. I'm familiar with how South Africa works. It's my own fault I left the shoes. The hotel isn't responsible for my belongings, but they are responsible for their staff & general conduct. The lack of principle here is bothersome: clearly taking advantage of a "foreigner" & the general dishonesty in conducting business. Don't think I'll return.

Het was een prettig verblijf. In eerste instantie had ik last van de harde matras maar heeft Antoni snel voor mij opgelost. Antoni is een lieve gastheer die altijd voor ons klaar stond. Ontbijt is heerlijk maar ik miste een zoete warme optie als French toast. Zwembad is plezierig om na een actieve dag te kunnen genieten en afkoelen.

Perfekt für den Start in das Südafrika Abenteuer! Das Guesthouse liegt perfekt, um Capetown, die Küste und die wunderschönen Weingüter zu besichtigen. Die Gastgeber sind einfach nur toll und haben uns viele hilfreiche Empfehlungen gegeben. Wir hatten sehr interessante Gespräche und bekamen einen Eindruck wie es ist, wenn man sich in Südafrika niederlässt. Vielen Dank dafür! Die Zimmer sind sehr schön und großzügig und die ganze Anlage ist äußerst gepflegt! Wir freuen uns schon auf ein Wiedersehen!

Seit 10 Jahren bereisen wir SA und kennen viele Guesthouses. Die SW1 Lodge setzt für uns einen neuen Standard. Wir waren 6 Nächte dort und fühlten uns wie zu Hause (oder besser…). Moritz und Katherin haben sich mit ihren Mitarbeitern immer sehr persönlich um alle Gäste gekümmert, jeden Wunsch erfüllt. Das Haus ist super gepflegt, die Zimmer auf top-Standard. Wir haben in der Thandi Suite gewohnt, die sehr geräumig war und zum Relaxen einen schönen Balkon hat. Besonders nett ist die Bar, an der man sich am Abend zum Absacker trifft. Hier ergibt sicch häufig eine fröhliche Geselligkeit. Wir haben jetzt schon wieder für das nächste Jahr gebucht: in 2023 bleiben wir 7 Nächte! Wir freuen uns schon….