Residence Inn Memphis Southaven

From the moment we walked in we were greeted by Ruth. She showed us her southern charm. She upgraded our room for us for the week . Our room was clean, and spacious and very quiet all week Going down for morning coffee we were greeted by Tommi who has a ready smile and bubbly personality . The hotel is located within. Walking distance to stores and restaurants . When back in the area we will stay here again

Had a small family gathering planned. Thought Marriot meant “Good place”. Was I ever wrong. Smelly, dirty, run down. Don’t recommend! Torn carpet, dented appliances, damaged furniture, dirty oven and this I noticed without a close look. Very sketchy but to late to find something else.

We have stayed at this property numerous times over the years, going back to when our kids were small, and the service certainly has gone way down. I booked a 1 Bedroom suite for two nights. Showed up tonight and the surly, arrogant kid at the front desk put us in a studio and tried to tell me it was an upgrade. Whatever happened to giving the guest what he reserved? And this happened a day after I noticed in the app that my reservation rate had been mistakenly tripled by someone in the office; I had to call and speak to Teresa to get that straightened out. I don't travel nearly as much as I did years ago, but I have Marriott Silver Elite status, and I expect to be treated better. We're down here for a family reunion, and we certainly don't need these types of shenanigans and incompetence. I doubt that I'll be back here, especially when I can go elsewhere, pay less and be treated better.

Nestled in Room 323, a spacious two-bedroom suite, I'm here to share the good and the not-so-good. Let's begin with the good. Despite arriving before check-in time, our request to be close to our friends was graciously accommodated by Ms. Ruth at the front desk. She not only allowed us early access to our rooms but also upgraded us to this generous 2 bedroom suite. The cleanliness of the hotel impressed us, and the staff's friendliness added to the positive vibes. The king and queen beds were blissfully comfortable, and despite the presence of baseball teams, the hotel remained pleasantly quiet. Upon checkout, Ms. Ruth said goodbye and sent us off with a warm farewell. However, there's a less pleasant side to Room 323. An overpowering smell, likely from cooking with strong spices, greeted us upon entering. Unfortunately, most of the windows were broken and couldn't be opened to alleviate the odor. Our attempts to freshen the room with an entire bottle of Febreeze air freshener proved futile, leaving us with the unpleasant scent lingering in our clothes, hair, and even our noses. This smell was not in our friends’ room nor was it in the hallways- only in our room. Additionally, one of the closet doors seemed to be off its track, making it difficult to slide. The iron didn’t work. The front of the refrigerator was visibly damaged with numerous dents. Unlike the other rooms, our "upgraded" suite featured a small loveseat and a stained chair instead of a spacious L-shaped couch. The fireplace in the living room was a nice touch, but its placement on an angled wall behind a small TV on a nightstand seemed a bit odd. The tiny TV in the bigger bedroom was placed on a wall with no way to tilt it. Great for the person sleeping on one side-not so great for the person nearer to the bathroom. Furthermore, the overall lighting in the suite was dim, creating a somewhat subdued ambiance. So, while Room 323 had its upsides, there were also some downsides that left us with mixed feelings about this so called upgrade.

This was our second time to stay at this Residence Inn. The staff was fabulous, very friendly and very helpful. Breakfast was very good, not the Covid usual breakfast sandwiches, actual eggs, hash browns, sausage, etc. Our only complaint is the second bedroom/bathroom of 2 bedroom suite doesn’t have enough light fixtures. Otherwise, no complaints about this location. Check in was very smooth. We highly recommend this location.